Courtyard Roseville Galleria Mall/Creekside Ridge Drive

I booked a 1 bedroom suite with a king bed and full pull out sleeper couch because my husband and I were traveling with our 3 kids. They gave us a standard room with a king and a twin size pull out. When I called the front desk to inform them of the error they said that I was wrong and that on their end it said king room with a pull out on a high floor? The room was not big enough for us and we were really uncomfortable, but we stuck it out because it seemed like we had no choice.

I have traveled around the world and have NEVER had such a terrible experience at a hotel. The hotel is pretty and clean, but there is nothing else I can say about our stay that is positive. First and foremost, the manager - Vanessa Philips - has THE WORST customer service I have ever witnessed. We were attending a cheer competition and this hotel was close to the event center. Many parents from many different teams were taking advantage of the amenities provided in the cost we paid to stay at the hotel and were hanging out and chatting in the lobby. Other than some kids running around and some noise because there were 10 different conversations occurring, nothing bad had occurred. All of the sudden one of our moms was walking up to her room and her CHILD told her that they called the cops and we needed to leave. This seemed outrageous because nothing had occurred. I approached the front desk to find out what was going on and she said "that's above my head - my manager did that". I asked where her manager was and she pointed me in that direction. I approached the manager (who refused to give us her name at the time) and asked what was going on. She told me we had received many warnings and she called the copy because we were not listening to them. I informed her that no one had said anything to us and without hesitation, she shoved her finger in my face and shouted "no one warned you? YOU ARE A LIAR!" I was blown away. There isn't anymore space to continue,but corporate knows

My family enjoyed the stay. The rooms were comfortable and roomie. The hotel looked great.

Warm greeting all around. Upgraded because they saw we had a baby and that we may need a bigger space. The room was very clean and smelled clean and fresh. We will stay here again!!!

Great hotel for kids sports event. Walking distance to good selection of restaurants.

I stayed only one night but the hotel is beautiful. There were families and lots of kids but it was still quiet. All my needs were met. The staff was very friendly and helpful.