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Mark
5 Jul 2024 - 9 Jul 2024
reviewed on expedia
1 out of 5 stars
At check in our hotel room did not have a working air conditioner and the room was almost 9” degrees. Me and my kids asked about paying for an upgrade but they were booked. We ended up being moved to a handicapped room so there was no way to lock the door with a security lock which caused my daughter to panic. The AC worked but had a loud whistle and the toilet ran all night. Midway thru the 2nd day we could no longer tolerate it and checked out without having another place to stay because we we extremely uncomfortable. I also choose the hotel because of the onsite restaurant and were told they stopped cooking at 10, so to get out of the hot room we went to eat at 9 but were told they were short of staff am no longer cooking. Terrible stay and we will be requesting a refund for the days we didn’t stay from Expedia.
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Magdalena
21 Jun 2024 - 22 Jun 2024
reviewed on expedia
5 out of 5 stars
It was a last minute booking and they are easy to book online, best decision ever made. Highly recommend to anyone with children.
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Hector
16 May 2024 - 17 May 2024
reviewed on hcom
4 out of 5 stars
Just visiting some family for the day didn’t want to drive back at night
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David
10 May 2024 - 12 May 2024
reviewed on hcom
3 out of 5 stars
When we checked in, we were not told that the restaurant was closed for renovations. So, we did order from the bar and room service. 2 dinners, 1 breakfast. Every single order was wrong. Eventually they got corrected, but took over an hour for the entire process. Not a good situation for 2 hungry children!
Hotel was decent but definitely go elsewhere for food & drink.
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Naja
28 Jan 2024 - 30 Jan 2024
reviewed on orbitz
4 out of 5 stars
We had a wonderful stay, but I encountered an issue with Expedia. Despite specifying the need for a room with a sofa bed for my children due to safety concerns, the hotel assigned a different room based on Expedia's instructions. Expedia claimed they couldn't address the room assignment, showing no accountability for the oversight. Fortunately, Tyler from the hotel demonstrated exceptional customer service by upgrading our room, ensuring a safe and comfortable stay for my family. Tyler's efforts truly made a difference, providing peace of mind during our visit.
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Nora
25 Oct 2023 - 27 Oct 2023
reviewed on orbitz
5 out of 5 stars
Everyone at the property was amazing such a great staff! Tony, Oscar, Kevin and especially Norma! They all knew my kids by name and were super helpful!!! Now and always when we're in LA Marriot Burbank will be our first choice!
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Carlos
8 Aug 2023 - 10 Aug 2023
reviewed on hcom
1 out of 5 stars
It was horrible, My reservation was booked and payed for in advance, when I got to the hotel at midnight, they told me they had my reservation but, they did not have any room for me. My family and I where extrimely tired and have driven for many hours, for them to say sorry we dont have a room, and they send me to another hotel which was a lower category. they did not gave me any thype of compensation or nothing.
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Edward
1 Jun 2023 - 6 Jun 2023
reviewed on hcom
5 out of 5 stars
Five day visit.
We had breakfast every day, wonderful waitstaff. Enjoyed the food.
Dinner one evening, very large portions and enjoyable meal. Same excellent service.
Housekeeping went out of their way for even the smallest request. Room was always immaculate.
Wonderful Hollywood tour arranged by the concierge - Hollywood Fun Tour was the tour guide company.
Highly recommended and we will stay here for our next family visit to Burbank.
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Vanessa
Invalid Date - Invalid Date
reviewed on orbitz
5 out of 5 stars
I don't typically write reviews, however, of all the hotels ive staying in, this one has got my attention such a positive way. All staff members went above and beyond to help my family and I feel at home. These folks take true pride in their job and in representing the hotel well. Nelson and Norma were our go to folks and they were fantastic. Thank you! I loved my stay! The bar at night was great, loved the live music. Starbucks inside the hotel and reliable transportation shuttle to and from aiport. Nice and well kept property.I will certainly be back! Thank you so much for the experience.
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MARINA
22 Apr 2023 - 23 Apr 2023
reviewed on hcom
5 out of 5 stars
Very nice family weekend