Residence Inn by Marriott Pleasant Hill

I made my Reservation for the Christmas weekend TWO months in advance! The Reservation department screwed up my reservation and had to contact me MULTIPLE TIMES to get my request for a downstairs room correct! They stated that I requested a handicapped room during multiple calls, which I did not. I just wanted a downstairs room. I ALSO requested a room AWAY from the freeway due to the extremly loud traffic all day and very late into the morning, every day. My children have been bothered by this many times before. When I called the morning of the reservation, as instructed by their Management, to CONFIRM that we would get a room away from the freeway, the person I spoke with ASSURED me that issue would "Not Be A Problem!" When we arrived and checked in, we received a Handicapped room (which I had told them I DID NOT NEED Multiple Times) but...you probably already guessed it...WE WERE IN A ROOM RIGHT NEXT TO THE FREEWAY

I actually did not even stay here. I made a reservation as I needed to take my child to an appt in PH. The next day I had to cancel as she was not going to be able to travel. Of course this facility refused to refund….that’s fine I bought insurance, however that won’t help because despite the fact that I called Expedia and asked to cancel they did not cancel and now o have no recourse. I went on line and tried to work with an agent who had poor English skills, refused to transfer me to another agent or supervisor and made me so furious. I did everything according to policy and they say they can’t fix it. Don’t buy their insurance it’s a scam. Don’t use Expedia…just call the place direct lesson learned.