Best Western Van Buren Inn

The pool wasclosed without notice. The reservation was non refundable. The clerk asked me if it was going to be a problem. I replied yes. The outdoor pool was the reason we chose to stay here. I was also asked many questions that I am not used to being asked. Why were we here, do we have kids. A $100 fee was held on my card that may not be released for 5 days and she called to make sure the room was up to my standards. She knew we were disappointed about the pool.

I typically stay at Comfort Inn when visiting my grandkids in Van Buren, but this time I chose to stay at BW because of the pool. there was an outdoor pool at BW that would not have the strong chlorine smell of an indoor pool. I only stay at a hotel when visiting so that my grandkids and I can play together in a pool. The pool closed at 9:00 so that we didn't get a chance to use it. I was told that the noise would keep other guests awake because this was a workers motel. This was a Saturday night and most of the workers that would be kept awake were in the parking lot having their own good time!! Next time I will find a hotel that is more family friendly! Never staying with you again.