The Westin Birmingham

The first room we had reserved smelt terrible. Old musky smell, even smelt like someone may have smoked in there, there was scuffs on furnitures, water stains from cups on tables underneath the glass topper, the wall had a very noticeable water stain from what it looked like a wet roof. (Picture included) I wanted to also have the insurance incase I would get billed for smoking or damages that were already existed, when we had nothing to do with it. I went down the fronts desk and asked for another room, that was granted. New room smelt a bit better. But definitely still something there. It was as if the air filters haven’t been changed, or they were using a bad vacuum that was just spreading the stink on the carpet. The bathroom had none of our family’s hair in the shower curtain, and it wasn’t until getting ready for bed we lifted the 2nd bedsheet to find dried blood spots. Scuffs and water stains from cups on tables and furniture was still in this new room. Ice machine/dispenser on our floor also not turned on or working? The oddest part was when I was at the lobby waiting to get new card scanned, someone had walked into our old room that my husband and 3kids were waiting for my return. Noticed there were people in room still-turned and walked away. Very odd. I was still in transit trying to get to the room when my husband called me to tell me. We quickly went to the new floor and new room.

I called the hotel to check if there was available for rooms because we are driving from out of state. The front desk said there was no rooms. When I checked Expedia there was plenty of rooms available. So I booked and got a double bed. Once I got to the hotel Valet was very nice and helped me but once I got to the front desk the lady was rude and very slow. She said there was no rooms available that I should go next-door. I have already unloaded my car . I told her no I booked online that there was plenty of rooms And that I want to stay at this hotel. So she told me the only available rooms was a king bed and I can get a cot for my children to sleep on. So I thought OK it’s only for one night we wll enjoy the pool and sleep there, it won’t be that bad. So once we finally get to the room, there barely enough room to lay the cot down. The bathroom has not been clean! There was pee on the floor and hair in the shower. We decided to just go to the pool. Gate didn’t work, filled with trash and it was smaller than a residence pool. So we decided to stay a minute and then go back to the room and order food. Well come to find out every restaurant downstairs & in the area was closed before 8 o’clock. We had to order Pizza Hut and it didn’t get there until 11 o’clock. Next morning no bottled water to make coffee. Called the front desk, room service wasn’t open yet and I could not get any. It was 9am… we packed up and left. I will never stay at the hotel again!