Holiday Inn Express & Suites Birmingham Trussville, an IHG Hotel

Where to start? I arrived at 2:40 to check in, which was about twenty minutes early. The front desk clerk asked for my name and when I gave it he gave out and exhaustive, “Oh no” and then informed me that house cleaning had not even started cleaning my room that I had booked and prepaid for. I was finally able to get a smaller room, but was charged for the larger since I had prepaid online. That evening when I spoke with a manager she was dismissive of my situation and refused any refund even though I was in a smaller room and told me check in was not until 4:00. I showed her the check in time on my phone was 3:00 and she moved a lamp that the shade covered a small plaque which had a paper 4 pasted over the check in time. The next morning at 8:30 housekeeping was banging on the door to clean the room and check out was not until 11:00. At 8:45 my wife and I went to eat breakfast and all the food was pulled. When another guest told them breakfast was advertised to be served until 9:30 she just smiled and said, “Sorry” and walked away. I informed the front desk clerk and they had them bring the food back out, but it took until 9:15 and by then there were several women and children waiting to eat so I let them eat first. The food was not good. I typically look to stay at a Holiday Inn Express when I travel because of the convenience and included breakfast, but I will NEVER stay at the one in Trussville, Alabama again. The worst part was I was staying there to attend a funeral.

I have no complaints with the hotel and it's staff. The property was clean and we'll run. The staff was pleasant during interactions and willing to help in any way. My children love the free breakfast in the morning. The hot food was good. The only minor shortcoming is how close it is to the interstate. Traffic noise can be heard, but it's tolerable. I would definitely stay again.

The hotel was clean and well taken care of. I was very disappointed that the pool was only open until 7pm. Having a pool at a hotel is something that I always look for, but we couldn't even use that amenity. In addition, the staff needs to take into consideration the placement of people in rooms...especially since the wall/ceiling are very thin. We were awoken several times by the people/kids above us that were jumping and running. Also, we were right across from the ice machine, which is very loud when it is being used -- needs to be enclosed, or put away from rooms.

It was just a quick place to sleep after our family Christmas get together. Front desk was nice, check In was quick and bed was comfy- the only issue we had was that everytime people around us opened and closed their door it was extreme loud and ended up waking us up well before we would have liked