Holiday Inn Express Hotel & Suites Birmingham - Inverness, an IHG Hotel

Nice and clean and the grandchildren loved the pool and hot tub. Staff was polite and helped with any needs we had. Only complaint is the traffic in the area.

The hotel was very busy and a lot of families

This was by far the worst hotel I’ve ever stayed at. It had tons of construction going on in the lobby that there was no mention of and I still paid $170 for my stay people downstairs were not friendly and welcoming. They laughed and joked with each other, and gave no attention to me even at times, making me feel stupid For asking questions. They treated me and my kids like we were secondhand citizens and were rude and disrespectful. If you’re gonna spend $170 go somewhere else absolutely not worth it not to mention the toilet clogged upstairs and downstairs and was absolutely ridiculous.

Was nice once we got settled. Check in/afternoon young lady was very nice. Check out/morning crew looked and sounded like they were having a family reunion. Hotel was hard to find, no markings from the road.

We traveled from Indiana, (on our way to Florida) and planned to stay at a hotel half way through the trip. I specifically chose this hotel, because of their nice pool and hot tub for me and my kids. When we arrived, the hotel was under construction, and the pool area was closed. There was no warning about the hotel being under construction or that the pool area would be closed. I could’ve picked any number of other hotels with like accommodations, had I known that the pool would be closed. Pretty disappointing…

Check in was super easy and fast! I asked the employee a question and she answered so politely and even spoke to my kids.

They were clearly in a remodel. So there were shopping containers in the parking lot and boxes everywhere inside. The room was very nice. Breakfast was awful. Super overcooked. They had an out of order sign on the pool. We did not discover this until after getting our entire family down there in their suits. I went to the front desk to ask whats up and she said it had been down for over a week. Our kids were so sad. When we got cleaned up to leave i stopped and asked the manager. He said it was never down. They just forgot to take that piece of paper down. So my kids didnt gwt to swim for no reason. We booked this hotel for the breakfast and pool and both expirences were crap.

The customer service in all areas, was friendly,helpful,polite,the personal in front desk and the breakfast place was amazing, Anita was beautiful person,excellent atencion and service. My family and friends take 3 rooms for world games was a very good experience.

The staff at the hotel was really nice. My family of five stayed and we had to keep asking for extra towels they would only bring three. Had to ask for better blankets for the sofa couch, kept bringing thin blanket instead of the nice fluffy one to stay warm. The sofa couch matress was very hard and thin. Not comfortable. The bathroom was not very clean. The hallway to our room was very dirty. We stayed a week and a half and we never seen it vacuumed. The dryer broke down and was never fixed so we couldn't wash clothes. Breakfast was the same everyday, not much to choose from. They had many baseball games going on so some days there was no food even though we were charged per person with the room cost. Some days there was not enough parking because so many stayed there that were not supposed to be there. The hot tub was very dirty and had dirty ring around the tub. The chemical was so strong in it, it burned your eyes if it got in them. Asked for full roomservice by 8am and had to track someone down after 330pm because they still hadn't come and we needed to get ready and had no towels. Traffic is crazy coming off and on 280. Plan on being in traffic a lot.