Hilton Cardiff

On arrival in our room there was an empty chocolate wrapper on the bathroom floor. Both bottles of conditioner in the bathroom were empty. Only one of the two main lifts was working which meant long delays as the lift was almost always full when it reached the first floor. Only one of the two coffee machines was working in the restaurant which meant long queues at breakfast. The so called health club was a disgrace. The floor and seats in the ladies changing room were grubby. Dried coffee stains were present on the locker doors. The locks and hanging rails in the lockers were rusty. a piece of coving was missing above the lockers and insulation was hanging out of the walls. There was inadequate supervision in the pool area. In spite of notices saying no under 16s in the jacquzi small children were using it and children were jumping from the pool side over the adult swimming land and rope into the main part of the pool. Despite a notice saying no jumpng allowed. The pavement slabs in front of the hotel were uneven and rocky in places. On a positive note, the staff were helpful and friendly and the bed was comfortable. This did not make up for the negatives and for the price paid it was not a satisfactory stay. I will be writing to Hilton about my poor experience.

This was our third stay at the Hilton Cardiff so we are use to the staff and facilities. The staff continued to be welcoming and friendly, however, we were disappointed with the facilities and our neighbouring guests: 1. Our bedroom wardrobe was full of moths, so we were unable to hang our clothes inside. The carpet was very worn (likely eaten by moths) and had metal grips exposed which is not ideal in a family room with small children. 2. The guests in the adjoining room had a “fury friend” that barked non-stop for over an hour. It was absolutely ridiculous. 3. The shower facilities in the health spa are still appalling. Only 3 of the 4 cubicles work and are not very clean. The third shower head still remains broken since our last visit a year ago - surely the facilities team could have replaced this? This is not the standard I’d expect for Hilton.

Good pool and facilities. Friendly staff. High chairs for children need to be cleaned after every use and kept in good working order (pieces missing etc)

The location can't be faulted. We had a great view of the castle from our room, the National Museum was opposite and the city was on the doorstep with shops and restaurants within a very short walk. In terms of the service, everyone was very helpful and polite. The hotel itself was a bit tired in some of the common areas. One of the two lifts in the lobby was out of action so there was sometimes a bit of a wait (although the kids loved the full-length windows into the atrium). There were a couple of ceiling tiles missing on the 5th floor outside the lift, which wasn't a great look and the changing rooms by the pool could use a facelift. However, these things didn't impact our stay. More importantly, the room and bathroom were clean, a good size, and well equipped with modern decor. The kids loved the pool, which was a good size and nice temperature. The restaurant and breakfast buffet had a great selection. Parking was 29 pounds per night which was a bit of a nasty surprise, given that it's a short walk and a dingy underground car park with spaces that are very tight. I noticed there was actually a NCP car park right next to the hotel which was half the price - might be worth checking out as an alternative. Overall, we had a great stay and I would definitely consider staying here again.

Nice hotel with pleasant and accommodating staff. Excellent location. One of the lifts wasnt working during my stay which was inconvenient. Breakfast was nice with a very varied selection for all the family. I definitely would stay again.

In terms of cleanliness my child found a stain by the bed board which I cleaned up. I didn’t use the kitchen food so I can’t say. The hotel seem to be a busy and family friendly place. I don’t like pets in hotel environments that is a bit of concern as I am keen about hygiene. Staff very friendly, proficient and professional.

First we arrived reception said breakfast is not included which we were surprised as we had paid in our booking. We had family room no dressing table ,no mini fridge beds not comfortable at all. Breakfast was not as 4star hotels we will rate hotel 3star.

Swimming pool is great, the children loved it. The gym is quite good, I used the Wattbike, which needs some maintenance. The lounge was good though currently moving location and the food can vary on availability. All staff were obliging. Stayed in a junior suite, again good standard except for the temperature control which made it fiddly to keep the room warm (in February).

Excellent Breakfast Pool was great for children Bedroom could have done with a good clean, only 1 pillow per person.

A fairly typical Hilton hotel. Hotel was also undergoing refurbishment during our stay, so the bar area was closed. Not a big issue as there are plenty of restaurants and bars nearby. The pool was great for the kids and the spa staff were very friendly. Parking is around the corner, a couple of minutes walk. Note that spaces are quite small, so be mindful if you have a tall and/or wide vehicle. It’s not a big car park either, so is likely to be full in peak season. The room was a decent size, and appeared clean, but there was a stale odour coming from the bathroom (the sort you get from drains, or if the bathroom was cleaned with a dirty mop). Overall pleased with our stay, and the hotel is in a great location.