Hotel Colessio

Very young staff throughout Receptionist too busy training a fellow member of staff to acknowledge me as I said goodnight in the passing Bedding tired and frayed Hair in the bed (not mine) Bath sealant an eyesore Decanted soap and moisturiser in wrong bottles Buffet selection depleted and in need of replenishing, particularly the hard cheese While it was nice to be served a cooked breakfast, realistically only the fried egg had been cooked at the time. A guest with a larger appetite might struggle with the portion size. Disappointing to hear that a child was going to be charged for a hot chocolate at breakfast time when the parents were told the Hotel doesn't make milkshakes. No bottles of water available at the bar in the morning?

The waiting staff were lovely …. However your housekeeping are rude. Ignorant , incompetent, lazy, defiant . Brazen & clearly do not take orders from management as our room I paid £200 for was that bad I left after 1 st night and never got refunded as the bed was old dated springy lumpy hard mattress with a cheap £10 topper that didn’t make any difference the quilt was half the size of the bed and did not fit in duvet the pillows were like a bag of rocks … never slept the whole night the windows were filthy and full of cobwebs not to mention the carpet all worn away and never been hoovered , radiator in bathroom broken so freezing in there … this was supposed to be a king size deluxe room ?!?!? Are you kidding me I’ve stayed 5 star hotels all over this didn’t even rate a 2 the breakfast was cold when waitress brought it to us the coffee was freezing in the pot (12.50) !!!! Daylight robbery !!! There’s more but I’ve not got time or energy to go into all of this … so disappointed as the day we arrived I had just cremated my dad and came here to be pampered a little ?!? Boy did I get a shock I went home more depressed than I came !!! I spent £100 on coffees and lunch and tea and never even received a receipt when I left got told everything was paid …, this hotel should not be operational without staff being re trained (housekeeping- disgusting) they weretold after I spoke to manager to go in and clean the room and all they done absolutely nothing

I’m not sure that this hotel warrants 5 stars. It is a little strange waking straight into the reception with the bar and restaurant all open plan. Couldnt fault the staff, especially at breakfast. The room itself was okay, no view out the window. Reading other reviews I was concerned about the noise from parties going on downstairs. Unfortunately for us there was a Xmas party on and between 11pm and 12.30 the noise was unbearable. I realise that this isnt late for some people but I wanted a quiet night away with my husband to relax and enjoy time away from the children. I did ask for a room further away but obviously didn’t get it. I’m not sure I’ll be back.

Really disappointing stay. Dogs barking all night in next door rooms and young children running around corridors at 2am meant we had no sleep. Breakfast was average. Car parking fees a total joke. Rooms very tired and needing serious refurb.

Meant to be a relaxing weekend away before the birth of our child, however blaring music from the wedding changed that. Phoned reception to be moved to be told the music would finish in 45 minutes. Thankfully I knew when the music was finishing, as I heard every single word the DJ said with the room being right above the dance floor. Hotel was beautiful back when it opened, however very tired now. Holes in wall in bedroom, but bed was comfortable and breakfast was tasty. Not appropriate for guests to be wearing pyjamas around breakfast area IMO.. Parking is very limited at the hotel, especially if a function is on.

Had a family get together at the hotel and had a grand time