Horizon Hotel

Great stay, we were visiting family in Ayr and needed a dog friendly place to stay. All the staff were very friendly and helpful, the room was clean with no skimping on the teas/coffees/milks! Breakfast was lovely, continental buffet followed by a la carte cooked, also a sausage in a bowl nicely chopped for our dog. Would definitely stay again.

It does a job, but be warned a family suite is actually a cramped small room with three beds tightly packed in with very little space between them and restricted head height, up several flights of stairs. The room was clean but very tired, and the floor had holes in that you could feel as you stepped on them. Fortunately there was only two of us, but if we had had children with us it would have been a nightmare. As it was I hit my head on the sloping ceiling, trying not to bump into my husband, and spilt burning coffee on my hand and bed. Don't expect to get any breakfast if you are catching an early ferry to Arran, at 7.15am it was difficult to even get an apple! However all the staff were very friendly and there was ample coffe and tea supplies in the room. Overall for the price it was ok.

We stayed here with the kids and our fur baby to see the Air Show; the staff were so helpful and friendly; the room was lovely and clean and the breakfast was delicious. Had a great time and would definitely recommend to anyone looking to stay in the area: it’s right at the shore and only a 20 minute walk to the main shops and train station

Great family stay

This hotel is quite run down, clean in parts! But strong smell of sewage in family rooms, which where in attic! So not child friendly to say the least! Please read the reviews and avoid. All of the serving staff were lovely. But had not a nice experience with general manager/owner, very rude and unhelpful! Please avoid!

Overnight half term stay with our grandchildren,comfortable room with partial sea view,good food,excellent cooked to order breakfast,free parking in public car park in front of hotel.Close to children’s outdoor and indoor play area at Pirate Pete’s.Excellent value for money,would definitely stay again.

The staff at reception seemed quite rude and uninterested in helping initially. I was given directions to the room whoch was in the attic space, the stairs were extremely steep and the access stairs open towards you over the stairs making it awkward and in my view unsafe to carry luggage and bags up to the room The fee paid was meant to unclude breakfast but i was presented with a menu which had cooked breakfasts on and was instructed that only the cereal and fruit selection was included, cooked breakfasts were charged as extra, i didnt have breakfast as a result. The electric shower was small and had been crammed into a corner of the loft extension which resulted in me banging my head every time i used the shower, toilet or sink. The family room had 3 beds in one area and no additional space to move, the shower was broken and the heat settings were either burning hot or freezing cold Parking was limited to about 3 spaces at the hotel otherwise you had to park on the sea front which was again awkward with manouvering luggage. Wouldnt recomend

The room was clean and tidy but low ceiling bumped my head a few times I'm disabled and wasn't offered a different one it was right at the top and we had to climb two flights of stairs with our luggage wasn't very easy we were exhausted each time we climbed them so after breakfast we went out all day and came back to the hotel at night :( great granddaughter loved it it wasn't far from beach childrens play area and amusements

This hotel is a really fantastic find. The staff were anmazing. We got an attic family room. Which was clean. With a double and two singles. With views of the beach from the room.There is a play area close by. Breakfast was really good. I had smoked haddock and poached egg. My children had full Scottish. The food was fresh and tasty. We chose this hotel as it was dog friendly. But I would visit again if we were travelling without our dog.

I booked 3 rooms for the family ( one through hotels.com which came out cheapest). 2 of the rooms had showers which were hardly usable as poor flow and temperature went from boiling to cold in seconds. Complained and some resetting was done, however still poor flow and my shower cut off half way through showering. Temperature was improved. Reception appeared to be rarely manned and had no response despite dinging the bell on arrival. Little soundproofing in rooms; heard everyone talking down corridor and returning to rooms at all hours. However, our rooms were close to stairway so that didn’t help. Drinks in outside terrace need clearing away and plastic plants should be replaced with real ones. All of that said, rooms were very clean, location good and waiting staff attentive.