The Trafalgar St. James London, Curio Collection by Hilton

The Trafalgar St. James London, Curio Collection by Hilton was amazing all around. The staff was very friendly and helpful. Mohit and Toni were always around to give a helping hand. The property was very close and convenient to all of the london attractions. My family and I enjoyed our stay.

The hotel is under construction and sounds like a war zone. We got to our room and it was literally shaking from the jackhammers above us. Nowhere in the listing on Expedia did it mention construction we asked to cancel our reservation so we could go to a different Hotel. They didn't want us to cancel so they offered us a junior suite with one bed. I was traveling with another person and neither of us were interested in sharing a bed. They refunded one room for two of the three nights. The other room which we booked for one night which was the following night not the night we arrived they refused to cancel. We ended up having to spend money at a different Hotel even though we couldn't stay at the one we paid for. The Hotel needs to be shut down during construction it's completely unacceptable. I have recorded the construction noise from our room and have submitted a claim with Visa.

The main downfall would be that there really is not a lobby area. Many other hotels at this price point have grand lobbies that lend to majesty that is London. Being with my son, I was asked if I wanted to upgrade from our King room to a dbl (and supposedly larger) 100 £ ….I should have asked to see the difference in the rooms as I do not feel that the charge was worth the cost. Let me be clear, the checkin agent made it sound as though it was a total of 100 but upon checkout, I found it was 100/nt….for this additional charge, we could have stayed a bit grander hotel. Keep in mind that as American, you must add the 23% xchg rate so the cost was closer to $125/nt (for six night). Again, I know that I should have confirmed. Being Hilton Gold, I do understand how this works. The room, though very spacious by European standards for sure, was not much (if at all) larger than the larger King room I had booked. And, the bathroom was not large at all….no counter space and the vanity was so short, I was constantly slumping down (I am only 5’5”), so this would have been less than ideal for a family (this sleeps 4). The walk in shower was incredibly small and I found my body touching the wall, again, I am 5’5 and I weigh 106 pounds, but my very tall (and husky) son, was more than cramped! We had breakfast daily, and it was exceptional! Toiletries are Molton Brown and are fantastic! Coffee/tea/soft drinks, water complimentary in room. Clean, great a/c, hairdryer. Xclnt location.

We had the family room and it was perfect for the 3ppl. The beds and pillows were very comfortable. The breakfast is worth purchasing as well because it was absolutely delicious. The rooftop bar was a great way to end the day with drinks, music and a view. Lastly you just cant beat the location.

Stayed here for a week in the family room. It was very convenient, the staff were excellent with prompt service and the hotel is of high quality. It is conveniently located close to all the major attractions as well as the Tube and bus stations. I'd highly recommend this place!