Hotel Montana Zürich

We didn’t enjoy our stay at Hotel Montana. The rooms were not clean and thick dust was visible on the walls which caused us to cough at night. Even the lamps were dirty. Our daughters’ adjacent room was opened by housekeeping while they were sleeping and left ajar, making us feel very unsafe for our children. Housekeeping denied that they opened it, but the hotel manager checked and saw that housekeeping had opened the door and left it ajar. Some staff members tried to address our concerns though not adequately. We asked to cancel our second night and refund the payment for that night because we felt unsafe with opened doors and lying housekeeping, but the manager dug his heels in and said no. He was not very helpful and insinuated I was trying to get a freebie in exchange for avoiding a bad review, instead of finding out if there was a safety issue. Construction in the area also starts at 8 am so be prepared to be bothered early in the day. Overall, the rooms were dirty and we felt unsafe in the hotel. It was not a comfortable stay and we will not be returning.

It is a very average hotel. The good things is the location. Very small rooms. No air conditioner. Ok for one night if you want to stay near the station. Do not recommend for family.

Good thing about Hotel is that its quite close to Main Railway station. The lady at the reception desk tried help us as much as possible by upgrading the room that can fit baby stroller but still never recommend for Family stay. This Hotel might be good for Single person stay. Rooms are soo small that I can Never recommended for Couple or Family stay with baby. They do not have any facility for baby, Crib for baby they provided was broken ( No other replacement was provided) and Shower in Room was also broken. Breakfast was not good. Bread and Butter smelled very bad. In a city like Zurich this hotel should be Rated 1 star instead of 3 star. Have stayed in many 3-4 star hotels round the world but this was one of the worst experience.

Very nice, well-located. Simple but good breakfast. Room insulation is not great, you can hear neighbors snoring and kids being loud at night.