Limehome Madrid Calle de la Madera

We planned to stay for several weeks at the property. After a few nights, the noise was unbearable, water was leaking into our bathroom from the upstairs bathroom. Disgusting and unsanitary. The solution was to move us to a different room in the middle of the night. The room we were moved to was much tighter than the first, so between us our twins, it was horribly cramped. Noise again, and the sofa bed, which acts as the second bed, had a crossbar that is bent with secondary supports falling on the floor. Could not sleep, even with our kids complaining about it. Next we find the TV does not work. No channels and the volume does not work. The property attempted to "fix" the bed, but with little to no success. We requested a refund for the remaining nights we have at the property, but they refuse to refund it. We are now stuck in room, no front desk, no good customer service, and lacking sleep. Worst customer service, worst hotel, I suggest you stay away!