Hotel Palace Bonanza Playa & Spa

The hotel is beautiful but the room smells so musty and old that it ruined our stay. We traveled as a group and my room was a suite while my friends’ was a standard room. Both our rooms smelled. Mine to the point where my clothes started stinking. The room is beautiful, the pool area is amazing, the views are stunning but I would never go back. It needs some massive freshening up with new paint, new rugs, new furniture. Even the pillows (not the pillow cover, the pillows themselves) smelled musty and old. Tried to switch rooms and front desk acted as if I was crazy complaining about the smell. Also, a bit too many rules because it is more of a family style resort. Cannot have snacks in the pool area, 6 pm the lifeguard was kicking us out of the pool when the sun doesn’t set until 9 pm! Next time I will go for a smaller, more grown up hotel with fresh smelling rooms :)

I liked the hotel as a whole , however I detest the treatment at the hands of receptionists twice. We had a booking with Expedia for a standard room and on check in we were put in a interconnecting room with a door to the other room . It was horribly noisy and no privacy. We immediately asked for a different room but because they didn’t have a standard room , they made me pay an extra €40 for no fault of my own. I agreed with no grumbling. The second encounter was when my request for an extr couple of hours late in check out was refused with no willingness to placate for the upset on day 1. I will never come back again nor any of my friends or family