Conrad Makkah

No help at check in, just handed cards. Had booked two rooms with breakfast, but only allowed two adult and one child under 7 for breakfast and asked extra payment. Even at checkout they didn't let taxi come in and had to wait. Staff did not understand English Language.

Excellent location for umra. Good value for money. Haram 3 minutes walk. Much needed spot for Umra specially with kids. Stayed 4 nights Room I had was superior room with two queen beds. Really comfortable and excellent service. Arabic tea with dates were excellent. We did not had buffet while booking because of our routine for Prayers and Umra. Highly recommended. Also there are many food options with in the building. Kids love eating out.

Updated and spacious rooms. Buffet was good though I’ve had better at Swissotel Makkah (not Maqam). Friendly staff. Very convenient location with access to everything including transportation. Cafe was good. Overall incredibly convenient. Fast elevators. Never felt crowded. Adhan and Salat are broadcast in rooms. Great option for families with children

This is a wonderful hotel. Very high end and well priced. Room was enormous (600 sf). The staff were just excellent and super helpful, especially Mohammed AlAttas. Stone's throw away from the Kaaba. I preferred it to the Clocktower because there is a lot less rush here and getting in and out is easy. The haram view was excellent from my room. It is just a great hotel. I've recommended it to the rest of my family.

The hotel was great location, Expedia says it is 8 minutes walk to Haram, but it is only 3 minutes to the Haram gate as there is a shortcut through the back entry. We had many questions regarding Umrah and Haramain train issues and the concierge desk was always there to help me and my family, specifically Rayan and Sulaiman were top notch!

I made booking for 2 rooms. Room1 : 2 adults and child (15 yrs) / Room 2 : 2 adults and child (16 yrs). The breakfast is included. Upon arrival they said: the breakfast will change to Sohor during ramadn!!!!!!!. And there us extra fee to change from Sohor meal to breakfast. Moreover , i payed extra charge fot kids meal!!

The hotel eas nice but we were given a wrong room to what we booked and paid for online. 2. Days in that room my asthma flarred up badly and my child had allergies which caised him temp and sneezing with sore red eyes, i complained and after 6 hrs of waiting my room was changed and upgarded it . The hiuse kweping guy on 8th floor the initial room given ,that person was really nice but thhe houae keeping in floor 5 was very personal ,as a ladybi found offensive asking me whichbcountry i am from and than discussing in between that i look from such and such place and giggling . Both those men should be spoken to on floor 5 . Rest was nice ,breakfast was good ,staff there was very nice ,room which was given as upgrade was nice clean .

We have an amazing experience staying in hotel Conrad, Jabal Omor location while we perform our umrah. Alhamdulillah, we are glad that we have chosen this hotel to stay with my family. The service from front desk to housekeeping is great. Convenient location, just opposite of the masjidul Haram’s 79 no gate. We were out of crowds but close to the haram. InshaAllah next time we will choose this hotel again.

The staff were very kind from the reception to the conciege to the buffet. My only concern was that there is no microwave available to heat milk for my little child and that they did not have a coffee machine in the room (I would like the property management to take that into consideration). We love Conrad hotels. They have same bedding (very comfortable) as the ones in the USA. I will definitely come back.

We were promised by Majed to be given Haram view He gave us room with 1 cm view if Haram if any We paid for breakfast despite i reserved for 2 room but my kids name was not included, we missed the breakfast no refund The smell of hotel is disgusting Room very old To be fair bathroom were very good