Artal Taibah Hotel

I stay in this hotel with family. Overall stay in hotel was quite OK and economical . Bus shuttle service for 5 prayer timing make it comfort to go Musjid Nabwi All staff is cooperative at all time. Good room service whenever need extra tea coffee, tissues etc they delivered straight away in the room. I will refer it to my friends and will prefer to stay next time. Food and all other shops are around the hotel 1-3 minutes walk.

The hotel was very nice and comfortable. The staff were very helpful and supportive, as they helped us printing our boarding passes for free and they helped whenever we needed something. My little one loved their kids room and didn’t even wanted to leave it every time we went! Their bathroom can do with an update or addition of curtains just so you don’t get the whole place wet other than that everything else was great.

worst service ever. Window was broken, could you sleep the whole night and after telling the Hotel authority they were rude and said if you want to stay then stay like this or go somewhere else. my kids got fever because of cold.

When we arrived the room was not ready. When i tried to speak to the people on the reception they were very rude and couldnt care less. We had to wait for a long time before our room was ready. The room itself was dirty. The carpetbhad staines on it and empty wrappers left by previous guests were still on the floor. The carpet hadnt been vacuumed in a long time. The toilet and bath area were also dirty. They advertise breakfast for 30 SAR between 0630-1130. But when we came down at 10 am were told that it was finished. They also advertise a kids play area but that does not exist. When you try and talk to the staff they refuse to even listen to you and walk away as if they dont understand what you are saying. No one gives you any information unless you speak fluent arabic. I would suggest to hotels.com that they remove this hotel of their list as it is not worth it.

We wanted to extend our stay for two days when we checked in we ask them to extend it they said i can extend it when our first four nights book aBooked a family room but there wasn't any toiletries ,no towels provided worst part is receptionist ha

I didn’t like some reactions from front office staff when I complained that Guest car was parking and closed the disability ramp and they didn’t care to help me for my disabled family member