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Rossio Plaza Hotel

9.4/10 Exceptional
(1282 verified Hotels.com guest reviews)
See verified family reviews (5)

generated by AI based on family reviews

Overview

Rossio Plaza Hotel boasts a fantastic location, perfect for exploring the city. Families will appreciate the hotel's spacious rooms, modern amenities, and extensive breakfast buffet. The friendly and helpful staff are a highlight for many guests. While some guests have reported issues with room allocation and requests for connecting rooms, the majority of reviews highlight the positive aspects of the hotel.

Guest highlights

The incredibly friendly and helpful staff
The extensive breakfast buffet
The convenient location, close to restaurants, transport and the river

About the hotel

Along with concierge services, this smoke-free hotel has dry cleaning and a 24-hour front desk. WiFi in public areas is free. Additionally, tour/ticket assistance, multilingual staff, and a front-desk safe are onsite.

Nearby attractions

Located in Lisbon Old Town neighborhood, Rossio Plaza Hotel is connected to a rail/subway station. Lisbon Cathedral and National Theater of Sao Carlos are local landmarks, and some of the area's attractions include Fado Museum and National Museum of Natural History. Looking to enjoy an event or a game while in town? See what's happening at Campo Pequeno Bullring or Jose Alvalade Stadium.

Popular amenities

Family friendly

Soundproofed rooms

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi

Food and drink

Buffet breakfast available for a fee weekdays 7:30 am–10:30 am: eur 12 for adults and eur 6 for children

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Luggage storage
Multilingual staff
Tour/ticket assistance

Accessibility

Accessible bathroom (select rooms)
Handrails in stairways
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Roll-in shower (select rooms)
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible path to elevator
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk

Conveniences

Elevator
Front-desk safe

More

Smoke-free property

Nearest Airport

Airplane
Lisbon Humberto Delgado Airport
8 km from this hotel
map

Reviews that mention...

Family Reviews

for Rossio Plaza Hotel
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

5 reviews

Review data

5 star reviews

80%

4 star reviews

0%

3 star reviews

0%

2 star reviews

0%

1 star reviews

20%

We have selected a sample of reviews which reflect what families have said about Rossio Plaza Hotel

Latest reviews (5)

S

Steven

16 Feb 2023 - 24 Feb 2023
reviewed on travelocity

5 out of 5 stars

The staff was superb….so friendly and helpful. The location could not be better! We were seven older travelers-family and friends-and this was a perfect spot.
M

Michael

19 Jan 2023 - 23 Jan 2023
reviewed on travelocity

5 out of 5 stars

Excellent location for tour access. If you like the hop on bus it was only a two block walk. Restaurants were all around and it was only a short walk to the river. Was a very convenient location for our family group.
R

Rita

17 Oct 2022 - 19 Oct 2022
reviewed on travelocity

5 out of 5 stars

Location is great, front desk staff were super friendly and accommodating. They even kept our luggages after we checked out while we went to Porto overnight. The rooms are good size, modern, clean, nice bathroom. Room amenities and exensive breakfast buffet a definite plus. Will recommend this hotel to friends and family.
K

Kim

12 Jul 2022 - 18 Jul 2022
reviewed on travelocity

1 out of 5 stars

Absolutely do not stay here if you’re traveling with child(red). I messaged them weeks ahead of time asking to be put in a room next door to our children, since none of their rooms could accommodate all of us, and they still had us on entirely separate floors. Our room (adults) was insanely tiny and the “view” was a cement wall and trash. We could barely move around. When one daughter left we put our smaller child in the room with us and I asked for a bigger room to accommodate a rollaway bed. They gave me an insanely hard time just for asking for a larger room. When we finally did get into a marginally larger room, they had brought in a tiny CRIB for my 9 yr old daughter whom they had seen every day and were familiar with. Not only that, the crib linens stunk of rancid milk. When we complained about that and the AC not working, they literally yelled at us, fixed nothing, and threatened us that the manager would kick us out because we had 3 people in a room. I will NEVER stay there again.
V

Vanessa Ferreira

29 May 2022 - 4 Jun 2022
reviewed on travelocity

5 out of 5 stars

Excelente hotel. The staff is very friendly and helpful. The rooms are very clean. Me and my family have a great time.
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