W Panama

I’ve been to over 80 countries and stayed in many W Hotels and as of right now I have to say I cannot recommend this hotel. The room was not ready for an hour after checkin in time. They said they were working on a mechanical issue in our room and no other rooms were available. That’s hard to believe because I looked online at the same moment and our SAME room type was available for booking. The app for ordering at the pool doesn’t work. The restaurant doesn’t answer their WhatsApp and says they are full (even for paying hotel guests!!!) for Christmas events. When we finally got a reservation for Christmas Eve dinner, it was just the two of us and three other tables in the whole restaurant. Not full at all. Not even half. The spa doesn’t answer their WhatsApp at all. It takes a long time to get any kind of service. No department in this hotel answers the WhatsApp even though they tell you to communicate via WhatsApp. I’m not kidding when I say I would take hours to get answers. Our driver tried to charge us extra and he was texting while driving us to the hotel. The hotel arranged the driver. Totally unsafe. I can’t recommend it for now. The pool has very few chairs for use. They have room for more. The hotel was not designed with the sun at the pool in mind as you don’t get sun until about 1pm, so just know that in case you like warmth for the poolside. Also something I’ve never seen in a W except this one: if you take a toiletry from your room it is $75!