SBN Suite Hôtel

This property is deceitful and stingy. We checked in around 630pm and they did not disclose that the hotel had no heat at check-in. Went to wash my hands and no towels were in sight. They brought 3 towel’s despite there being 4 people on the reservation. We requested heaters for the baby & toddler and they said they would only provide one which was an old radiator style heater. There were no blankets in the second bedroom, only top sheets and I had to call twice to request additional blankets. In the morning while I was showering, they came to ask for the heater back. When i told them that i was unhappy about the heating situation, they laughed it off. Absolutely unacceptable and not one comp was offered. I wish we had just switched hotels but it was late and we had to get our baby & toddler to bed.