Hilton Garden Inn Tanger City Center

We are a family of 5, including two young children. The rooms we were given were smoking rooms, and the strong smell of smoke in the rooms was overwhelming. We would have appreciated being asked our preference at check in because we unfortunately did not enjoy our stay as a result of this.

Security was great. Nice hotel, but terrible service!!! We booked NON-smoking family connecting rooms months ago. I could tell there was some issue when the two girls at the front desk were looking at the screen for a long time. They gave us our keys and upon arriving in our rooms we realize immediately they put us on a smoking floor. We go back to the front desk and are told they are sold out of all connecting rooms except the smoking ones. I show my confirmation and that I booked a non-smoking room, and they said they can give us two rooms next to each other but they’d both have king beds. This was unacceptable because we have teens, a boy and a girl, and specifically booked a room with separate beds that connected to ours. I was not comfortable being separated from our children in a foreign country. Finally they “upgraded” us to sea view rooms so the kids could have separate beds, but we were still separated from them. We also had to wait for over an hour for our luggage. Finally I had to go to the front desk to ask for it; it was just sitting on a cart in the lobby. We also asked for a new duvet because ours had a stain it looked like it was not a fresh one. Didn’t get it so had to wait for housekeeping late at night when we wanted to sleep. We were only in Tangier for one night and did not appreciate wasting two hours on check in issues and waiting for our luggage. A manager should have come out to expressly apologize and they should have done more for us.

The hotel is like a Kinder hotel with quite un-experienced with Staff that has ver Poor attitude and knowledge. From the arrival late and late delivery of luggage, very ineficient service at dinining until the wrong delivery of our luggage (the bell boy put them in another car!) if Hilton wants to train these kids then they should charge less and at least request an evaluation. Really annoying stay. Hotel is very nice though