Terrasse Hotel Playa del Carmen

About the hotel

Along with an outdoor pool, this hotel has a restaurant and a rooftop terrace. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, multilingual staff, and a communal living room are onsite. Change of towels is available on request.

Nearby attractions

Located near a private beach, Terrasse Hotel Playa del Carmen is in Luis Donaldo Colosio, a neighborhood in Playa del Carmen. Xcaret Eco Theme Park is a popular attraction and the area's natural beauty can be seen at Playa del Carmen Main Beach and Maroma Beach.

Popular amenities

Family friendly

Outdoor pool

Wifi

Available in all rooms: free wifi

Available in some public areas: free wifi

Food and drink

1 restaurant

Guest services

24-hour front desk

Change of bedsheets (on request)

Change of towels (on request)

Daily housekeeping

Luggage storage

Multilingual staff

Porter/bellhop

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Well-lit path to entrance

Wheelchair-accessible path to elevator

Things to do

Outdoor pool

Outdoor

Beach loungers

Pool sun loungers

Rooftop terrace

Conveniences

Elevator

Front-desk safe

More

Communal living room

Designated smoking areas

Renovated entire property - october 2020

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Nearest Airports

Cozumel International Airport

20 km from this hotel

Cancun International Airport

48 km from this hotel

Reviews that mention...

All reviews (2)staff (2)location (1)clean (1)

Family Reviews

for Terrasse Hotel Playa del Carmen

3 out of 5 stars

2 reviews

Review data

5 star reviews

50%

4 star reviews

0%

3 star reviews

0%

2 star reviews

0%

1 star reviews

50%

We have selected a sample of reviews which reflect what families have said about Terrasse Hotel Playa del Carmen

Latest reviews (2)

E

Ebony

28 Jan 2024 - 4 Feb 2024

reviewed on expedia

1 out of 5 stars

The pictures are false , false advertisememt .My family & i didnt enjoy it at all ! Staff was not helpful .the pillows had hair on it , hair was behind the bathroom door . my brother got food poisoned . we asked for a refund on the first day & we could not get it . oh and mold is in the hall way , lots & lots of mold . i do not recommend sadly !!!!

E

Eboni

7 Aug 2023 - 1 Sept 2023

reviewed on expedia

5 out of 5 stars

My family and I really enjoyed our stay at Hotel Terrasse! We stayed a duration of one month and had everything we needed. From the location being central to everything, the kindest and helpful staff, and comfort and cleanliness of our room. I’ll never forget how magical our time spent here was and all the beautiful people we’ve met! Thank you so much for everything💜😁