InterContinental Presidente Mexico City, an IHG Hotel

We were a group of two families w/ 5 kids ages 7-12. The hotel was perfect for our families. Staff was very accommodating and attentive. It’s worth paying the extra to get the lounge access for the breakfasts and happy hours. Our kids loved that. My only complaint is that when dealing with the hotel on items like arranging transportations and tours be prepared for everything to be late. The cars or guides won’t be timely, mostly bc it seems they do not actually order the services until you’ve paid the concierge even if you’ve arranged the services weeks advance. So, ask for things before you really need them to arrive and/or pay them early. They should have explained that’s how the do things but they didn’t and it was frustrating when you’re trying to build out a schedule for your day/trip. Other than that, the place was fantastic for our group. It’s in a very walkable and safe part of Polanco with tons of dining and shopping options nearby, walkable to the anthropology museum, zoo, and Chapultepec park/castle. Felt very safe. We’ll stay here again, especially now that we know how to work the concierge system better.

Our family loved this property and the location. The staff was wonderful, very kind and generous when we asked for more room amenities, and the room was perfect for the 4 of us.

We booked vip rooms in this hotel for 5 night's and it was the best experience we ever had. Vip comes with free breakfast every day. The staff is very friendly and attentive. The location of this hotel is awesome especially if its yor first time visiting Mexico. You are in walking distance to chaputepec castle and anthropology museum. Overall the hotel is located in a very safe family friendly area. My kids and teens loved it.