NH Collection Mexico City Reforma

Our check in was at 3 pm. Had reserved a special room. Took over 2 hours to have the room ready. We were very tired after traveling. Also there is some club at the back of the hotel on the street behind. This could have been a big issue. But we always travel with earplugs. Breakfast was very delicious. The lady at the omelette station was great with me and the family. All in all I would give 5 stars. Except for the long check in. Staff. Housekeeping. Sergio at the bar all made you feel at home.

The staff was welcoming, warm and treated us like family. The gym was fantastic. The pool is wonderful to refresh after walking around or just to relax. At night, during the weekends, it does gets noisy (noise from the street, restaurants, club music), it’s not something that bothered us too much and I think it’s unavoidable in such a lively area but it’s location and price was pretty much unbeatable. The 24 hour room service was a life saver and our room a Jr Suite was extremely spacious and more than perfect! Overall, would definitely come back :)

The hotel upon arrival looked a little worn and dated. I took a junior suite and the floor looked old, dirty and when i opened the door to the room it was clean, but very bland empty, and the airco didnt work. There was also a lot of noises I went downstairs and immediately they helped to get another room on higher flloor which was nice - but it wasn't the suite - i let it go after the 20 hr journey I stayed 5 nights and even for laundry the housekeeping didnt pick up, once they left it there as i had no credit open so i said ill pay and they did one laundry for me as if i was going to run away The towels werent clean always, the housekeeping and room service never answered the phone i am usually easy going but these things for this hotel had to be pointed out, then on check out i asked for the refund for not staying in the suite - they said call expedia yourself, which i still have to do i booked now in another hotel twice the price i would have liked - for 200 euros a night you'd expect much better the only POSITIVE i can say about this hotel, was the brekafast staff, absolute gems and the old guy who works as the bell boy staff - they took proper care and atleast the mornings went well the rooms are clean enough but defintiely not a 4 star hotel thanks v

Location is good. The hotel appeared to be nice- but the room needed help. Balcony door- broken, fridge door- broken, shower door- leaked and flooded the bathroom even though the shower had very little water pressure. AC didn’t work- Beds- SMALL, requested towels since we had 4 people in a family room- never received them…. access to the pool non existent because they host parties for outside events leaving hotel guests without access. Thankfully we didn’t spend much time at the actual hotel- but wouldn’t stay again if we return to Mexico City

Good standard hotel in lively part of an amazing city. The staff were hard working and courteous. Good gym - but the lovely pool is in the wrong place - big mistake by the architects as the sun lounge\pool area only got sun for 3 hours a day 10-12am and 4,30pm to 5,30pm / Breakfast was excellent and overall my family enjoyed the stay in this amazing city (7 days in total).

Nice hotel, great location, within walking distance to a lot of great restaurants, very clean room and great customer seevice. The only problem i had with this place is the restroom, it had no door. We asked about this and were told thats normal. This is a family bedroom so privacy is needed when going to the restroom, the receptionist kinda laughed when i asked about the missing door.

The state of the room was very different than the photos presented. The furniture was dated, the floors and walls were run down, the room did not look or feel clean. The towels were old and frayed and dingy. The hallways were never cleaned and I found medicine capsules on the floor for days. Any kid could have easily eaten them if they found it. The pool was closed for events the entire time we were there, and this was the amenity that we chose this hotel for. Couldn’t even use it. The only redeeming quality were the water bottles, cleanliness of the lobby (and ONLY the lobby) and location.

The location for this hotel is amazing. Directly in Zona Rosa walking distance to many attractions. The room was a junior suite wonderful bedding, amazing view and was spectacular. The hallways look a little run down but don't let that turn you off...room was great. We were there on a weekend. And it didnt bother us up there is a club next door and you could hear the thumping base quite late into the night. But overall I'd say this is a good place to stay. We were very satisfied.