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Sofitel Mexico City Reforma

5 star hotel
9.6/10 Exceptional
(753 verified Hotels.com guest reviews)
See verified family reviews (4)

generated by AI based on family reviews

Overview

Sofitel Mexico City Reforma is a fantastic hotel for families, consistently praised for its exceptional staff who go above and beyond to ensure a comfortable and memorable stay. The hotel's convenient location, close to Chapultepec Park, is another major plus point for families. The spacious suites offer flexibility for families with young children, allowing for comfortable arrangements such as placing a crib in a separate room or closet.

Guest highlights

The incredible staff who provided exceptional service and care, going above and beyond, especially in dealing with a family medical emergency.
The hotel's convenient location, within walking distance of Chapultepec Park, ideal for families with young children.
The spacious suites which allow for comfortable arrangements for families with young children, enabling placement of a crib in separate rooms or closets.

About the hotel

2 restaurants, an indoor pool, and 3 bars/lounges are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a fitness center, valet parking, and massage/treatment rooms are onsite.

Nearby attractions

Sofitel Mexico City Reforma is located in Cuauhtemoc, a neighborhood in Mexico City, and is near a metro station. Notable landmarks in the area include The Angel of Independence Monument and Castillo de Chapultepec, and travelers wishing to experience a bit of culture can try Palacio de Bellas Artes. Looking to enjoy an event or a game? See what's going on at Auditorio Nacional or Foro Sol.

Popular amenities

Family friendly

Free cribs/infant beds
Indoor pool
Supervised childcare (surcharge)

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi

Food and drink

2 restaurants
24-hour room service
3 bars/lounges
Buffet breakfast available for a fee daily 6:00 am–11:30 am: usd 35 for adults and usd 17.5 for children

Spa

5 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Couples treatment room(s)
Facials
Manicures and pedicures
Massage - swedish
Massage - deep-tissue
Massage/treatment rooms

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Turndown service

Accessibility

Braille signage
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Roll-in shower (select rooms)
Visual fire alarm
Wheelchair-accessible path to elevator

Things to do

Concerts/live shows
Fitness center
Indoor pool
Spa services

Outdoor

Pool sun loungers

Conveniences

Elevator

More

Smoke-free property

Nearest Airport

Airplane
Benito Juarez International Airport
10 km from this hotel
map

Reviews that mention...

Family Reviews

for Sofitel Mexico City Reforma
star-fullstar-fullstar-fullstar-fullstar-full

5 out of 5 stars

4 reviews

Review data

5 star reviews

100%

4 star reviews

0%

3 star reviews

0%

2 star reviews

0%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about Sofitel Mexico City Reforma

Latest reviews (4)

K

Keia

10 Jul 2023 - 15 Jul 2023
reviewed on orbitz

5 out of 5 stars

The staff did above and beyond in the care and comfort of my family after my dad had a medical emergency.
L

Leonidas

19 Apr 2023 - 26 Apr 2023
reviewed on orbitz

5 out of 5 stars

This hotel is amazing. The service is impeccable. The location is great, and the absolute best part is the staff. They treat you like family and make you feel at home. Natalia, Santiago, Luis, Gina, and Sofia were a delight at Club Millesime. Jorge was also great at Balta's bar. Everyone is just wonderful and I could fill page just raving about all the staff and their incredible service. I cannot wait to be back for another lovely experience. Thank you all!
k

krishna

10 Feb 2023 - 13 Feb 2023
reviewed on orbitz

5 out of 5 stars

Great location and great staff. Walking distance to Chapultapec park, which is great with a baby. We stayed with our 2 year old daughter in the suite. We were able to put the baby crib in the closet and/or in the 2nd bathroom. Special shout out to Natalia, Laura , Luis and Santiago in the lounge for always being so accommodating. Max, Laura and Sofia at the concierge were also so helpful in suggesting local restaurants and activities. Highly recommend if you are traveling with a baby!
D

Daniel

26 May 2022 - 30 May 2022
reviewed on orbitz

5 out of 5 stars

Sofitel is more than a hotel for me and my girlfriend, it’s family and always will have a place in our hearts. All staff is incredible and deserves highest honors. In Sofitel we started a new chapter of our life and everyone, especially Santiago, Natalia, Maria, Jose Manuel, Jany, Claudia, Francisco y Uriel are part of our unique love story and made our stay unforgettable. We consider Sofitel as our second home and and it’s more than a pleasure for us to come again and visit our new family in Sofitel.
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