Hard Rock Hotel Los Cabos All Inclusive

The hotel and grounds were nice with lots of beautiful pools. Our room was spacious, had lots of storage and was comfortable. The food options were hit and miss with our favorite being the sushi/ala carte side of Zen. Myra, our server there, was amazing. Los Gallos also had excellent food. The bell staff service was great but some of the food servers were less than enthusiastic. The slides were fun, we saw 2 good shows with talented singers and dancers and there were lots of entertainment options. However, the beach is unswimmable with extremely unsafe water conditions, which is a non-starter for us. And that fact is only discoverable through reviews, not on the website. We only agreed to go there because our family group chose it and had a young child and did not intend to go in the ocean anyway. Unfortunately, we will not go there again.

This was a great family hotel with tons of food options, kind service people, clean rooms with friendly staff at every step of the way. Leo at the front desk was super helpful and kind! We have two kids and were nervous about booking a place with varied reviews. But after staying here, we’d definitely come back. We’ve stayed at places like XCaret, Barcelo, etc and this was right up there at the top in terms of food, quality of service and cleanliness!

The food at the restaurants was pretty good. There were weddings almost every night of our stay and the loud music kept our children up.

Staff was friendly, food was amazing. Loved the catering to kids at every restaurant, beyond amazed at the attention to detail.

Staff was horrible and racially profiled me and family

We came to visit for my birthday. Amazing experience! Food was amazing at every meal and did not disappoint. Access to all amenities was fairly easy and weather was good for mid May. You will need the doorman services to order taxi as Uber is not allowed unless they are dropping off. Overall, would visit again with or without children!

By far worst experience I have ever had at a resort in Cabo. Extremely understaffed, we would have to wait hours just to get a table. The food was extremely mediocre. It was essentially cafeteria food at the buffets. Drink staff by the pool was very limited so it took a while to order drinks. Not nearly enough pool chairs and limited sun shades. People would also save multiple chairs and never use them and staff would do nothing about it. Tons of screaming kids everywhere so it was not exactly a place you want to be if you’re trying to relax and enjoy your vacation. Room was considerably small for the price we paid. Overall terrible experience considering the amount of money that we spent on the trip. If you want to vacation with screaming kids and terrible service then this is the place for you!

I recently stayed at the Hard Rock Hotel, and it was truly impeccable. From the moment I stepped through the door, the staff catered to my family and my needs with exceptional service, providing genuine warmth and professionalism. The room was immaculate, with luxurious amenities and breathtaking views. The hotel's attention to detail, from the exquisite decor to the flawless room service, surpassed my expectations. I would highly recommend the Hard Rock Hotel to anyone seeking a truly unforgettable stay. Ask for Audel and he get you taking care of! All the best, Peraza Family

The most amazing thing about this place is the service - always super friendly and fast. There are so many people to help you here with whatever you need. We felt like Rock Stars! Beautiful pools spread throughout the property from quiet to all out all party atmosphere. They got all the small things right like fast seamless internet everywhere, lots of umbrellas for shade, perfect water temperatures in the pools and hot tubs. Lots of activities for any age group. OK, so not all the dishes in all the restaurants were 5 star but where is this ever the case? The only small negative that we had was that the pull out couch was rather uncomfortable but our two teenage kids did not seem to mind as they were so burnt out at the end of the day from all the activities. Oh, did I mention the fantastic service?

There has been some major safety concern that put our kid at a major risk I brought the manager and showed him a gap in a public main balcony glass that a kid could easily jump from. I had an extra room that was booked by mistake for me and my wife. Since the room was extra and although I had requested early enough to can cancel the extra room they forced me to accept both rooms as it was done through Expedia and even I had no choice to cancel yet they gave one room to me and one to my wife with one key to each room individually and when I asked for manager the guy said I am the manager. One other issue is using taxi and shuttle to and from airport.