Shangri-La Kuala Lumpur

With the family with little kid everything was available in the hotel itself . All the facilities were amazing .

Service really impressed us, such as water given while waiting for a taxi, children’s bedroom slippers and bathrobe, children’s corner in the breakfast area. Nothing

I didnt like the swimming pool cause it is small and not for kids

We wanted to stay at a shangri la because we liked our stay in Taiwan and this was more centered. I love that it’s very kid friendly but the Rooms are a bit dated. It is walkable to many popular attractions but it’s very hot in Malaysia. The hotel does provide shuttles but it’s not frequent. Our family enjoyed the pool and the kids club

Excellent place to stay. However property does feel tired. Was here with 2 young children 2 and 5 years old.

Property is very central to a lot of things. Easy to walk to towers and shopping. Only issue is make sure your booking is correct if traveling with young kids. As my booking there was an issue with and felt like they just wanted to upsell me the nxt room rather than helping with the issue.

In general property is ok. Stuff is trying to be friendly, but somehow useless at times. For example we extended our stay and they needed 40 minutes to sort it out without having any other guests waiting. I want to make a big point about the housekeeping who literally did not clean anything in our room apart from doing our bed and that’s for a period of 6 days. Leaving marks on desk not cleaned, leaving crisps on floor and on bed after my children have been eating, also not changing the bedsheets for 6 days…. The property overall is nice and good value for money, not amazing and a bit old, but for the money we pay it’s ok. One more thing that I want to point out to F&B MANAGER is that stuff in the lobby bar have no shoes their size to wear and barely managed to walk with oversized shoes 3-4 sizes above theirs. i felt very bad about the waitresses seeing this. i mean a hotel change with a well-recognised name such as Shangri-la voyld at least afford to dress their staff normally right?

Shout out to Ms Kiren for assisting us with the check-in and excellence service during our arrival. Knowing I have young children, she provided us with a family room option which was not available at the time I made the reservation. Did not regret upgrading our room. It's spacious. My toddler loves the tentage setup and the room space makes it easier to control the noise which my toddler makes while my baby is sleeping.

Everything was great. Family room is perfect for kids. Kah Fai’s service was excellent during my stay. Breakfast spread is good too.

The Shangri-La was the perfect location for central areas and also not too noisy or busy. Some of the other hotels are right in the middle of busy areas like Bukit Bintang which made them very busy locations with lots of noise and traffic. Although the hotel was central enough to walk to KLCC in 10mins, it was slightly off the main areas which we liked. The hotel amenities were more than expected and definitely had enough options for relaxing, entertainment and eating to make our stay very comfortable. The swimming pool could have been bigger or have an additional swimming pool but I guess it never gets very busy anyway as most people are out and about, so it’s never too crowded. The addition of the spa made the hotel very special and was one of the reasons for choosing it. The rooms were very comfortable, especially in the executive rooms with lots of space, fruit bowl and large bathroom with bath and shower. The in-room dining was also very good, quick and tasty for the mix of Malay and western options, so we were happy to have that option after a long day of trips and shopping! Additionally the breakfast buffet was good and lots of options for everyone. It wasn’t the best I’ve had at a hotel but essentially good enough for what you need I think. Overall our stay was very good and I would definitely want to stay again and recommend to family and friends to stay!