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Mandarin Oriental Kuala Lumpur

5 star hotel
Connecting rooms
9.4/10 Exceptional
(1003 verified Hotels.com guest reviews)
See verified family reviews (8)

generated by AI based on family reviews

Overview

The Mandarin Oriental Kuala Lumpur provides a magnificent experience for families. Guests consistently praise the incredible rooms, first-class staff, and wonderful hospitality. Families appreciate the in-room kitchen facilities with a washer and dryer. While the breakfast is noted as expensive and busy by some, the overall experience is considered exceptional, making it a memorable choice for a family stay. Note that some guests have reported issues with smoking on some floors and cleanliness.

Guest highlights

The incredible rooms and hotel facilities
The first-class staff and wonderful hospitality
In-room kitchen with washer and dryer

About the hotel

Along with 4 restaurants, this hotel has a full-service spa and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Other amenities include 3 bars/lounges, a fitness center, and a poolside bar.

Nearby attractions

Mandarin Oriental Kuala Lumpur is located in Kuala Lumpur City Centre, a neighborhood in Kuala Lumpur, and is in the entertainment district and near a metro station. Kuala Lumpur Tower and Merdeka Square are notable landmarks, and travelers looking to shop may want to visit Pavilion Kuala Lumpur and Petaling Street. Traveling with kids? Make time for Berjaya Times Square, or check out an event or a game at Bukit Jalil National Stadium.

Popular amenities

Family friendly

Babysitting (surcharge)
Children's pool
Dvd player
In-room child care (surcharge)
Laundry facilities
Mini-fridge
Outdoor pool
Rollaway/extra beds (surcharge)
Snack bar/deli
Supervised childcare (surcharge)

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi

Food and drink

24-hour room service
3 bars/lounges and 1 poolside bar
4 restaurants and 1 coffee shop/cafe
Buffet breakfast available for a fee daily 7:00 am–10:30 am: myr 118 for adults and myr 59 for children
Coffee/tea in common area(s)

Spa

6 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Facials
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - prenatal
Massage/treatment rooms
Reflexology

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Tour/ticket assistance
Turndown service
Wedding services

Accessibility

Accessible bathroom (select rooms)
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Roll-in shower (select rooms)
Wheelchair accessible (may have limitations)
Wheelchair-accessible business center
Wheelchair-accessible concierge desk
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

Things to do

2 outdoor tennis courts
Aerobics classes
Children's pool
Fitness center
Full-service spa
Outdoor pool
Pilates classes
Sauna
Spa tub
Steam room
Tennis
Yoga classes

Outdoor

Bbq grill(s)
Garden
Terrace

Conveniences

Ballroom
Banquet hall
Elevator
Front-desk safe

More

Designated smoking areas

Nearest Airport

Airplane
Kuala Lumpur International Airport
46 km from this hotel
map

Reviews that mention...

Family Reviews

for Mandarin Oriental Kuala Lumpur
star-fullstar-fullstar-fullstar-fullstar-empty

4.5 out of 5 stars

8 reviews

Review data

5 star reviews

88%

4 star reviews

0%

3 star reviews

0%

2 star reviews

12%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about Mandarin Oriental Kuala Lumpur

Latest reviews (8)

M

Mai-Ling

10 Jul 2024 - 14 Jul 2024
reviewed on hcom

5 out of 5 stars

The whole experience was magnificent. My family thoroughly enjoyed our stay.
J

Jorge

18 Jun 2024 - 21 Jun 2024
reviewed on expedia

5 out of 5 stars

It was our first time at this hotel and I can say that it was incredible. My family and I had a great time. The rooms are incredible, the staff is first class and the breakfast is incredible. We will surely return.
D

D T

15 Feb 2024 - 18 Feb 2024
reviewed on hcom

5 out of 5 stars

Excellent stay, not as flash as other hotels in this chain but then price reflects this. Service amazing. One complaint was too many kids in the pool, not relaxing at all.
L

Lin-Cheng

23 Jan 2024 - 25 Jan 2024
reviewed on hcom

2 out of 5 stars

This hotel is not a non-smoking hotel and the 6th floor where our room located was one of the smoking floor. In fact, we can smell smoke everywhere in the hotel. If you are not a smoker and cigarette bothers you, make sure you book a non-smoking floor. When we enter our room, we found children pants and man’s underpants in our room closet. We send messages via WhatsApp to the hotel and they remove the abandoned cloth right away. I wonder if the hotel check the closet or any drawers when they clean the room?
Y

Yuko

1 Jan 2024 - 7 Jan 2024
reviewed on expedia

5 out of 5 stars

All of the hotel staffs are very kind and having great hospitality. Especially at the club floor, when my family member had a bad cold, one of the female staff in club lounge helped us very well. I am so appreciated her great kindness!
B

Binte Mohamad Zainal A'bideen

11 Dec 2023 - 16 Dec 2023
reviewed on expedia

5 out of 5 stars

The room had a kitchen with a washing machine and dryer which was very useful for my family:)
A

Andrea

1 Oct 2023 - 4 Oct 2023
reviewed on expedia

5 out of 5 stars

My family and I loved our stay!! The hotel is beautiful. They rooms need a bit of updating but the beds were comfortable and the pool was great! The hotel staff were amazing!!
J

John

5 Sept 2022 - 8 Sept 2022
reviewed on hcom

5 out of 5 stars

Had 3 nights in a suite with my family. Had a lovely time and it was a great base to enjoy KL from. The room itself exceeded our expectations. Breakfast was low point. Expensive, very busy and not at all interesting food.
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