Hotel New Otani Tokyo The Main

Nice place to stay with the family in rooms on the same floor.

Overall great stay. Rooms were large enough to accommodate our luggages 2 adults and 1 kid. Staff were friendly and helpful. Only thing to keep in mind is that you do need to taxi or walk further to get to certain conveniences.

We had a lovely stay at the New Otani main. From the moment we walked in until the moment we left, the staff was very helpful, friendly and welcoming and treated us like valued guests! The grounds of the hotel were beautiful too- especially the Japanese garden and waterfall.breakfast at the various restaurant spots was nice too as we enjoyed breakfast buffet with a view and a traditional Japanese breakfast one day too! It was convenient to have some dining on site too for dinner options- the Japanese, noodle house were both good and accommodating with our toddler ! The hotel is tucked away from the hustle of Tokyo but walking distance to a station, 711 and another dining area, Starbucks and small market across the street at another hotel, it was also easy to grab cabs here and we took the airport limo to narita. The room itself was spacious and comfortable and we enjoyed the edo bath addition too. Overall a wonderful hotel if you’re looking to stay a little further away from all the busy areas of Tokyo!

The customer service is excellent however the que to check in takes longer. Its golden week but it should already expected and place more staff to lessen the long wait times for checking in. Overall, I will stay here again and recommends to friends and family.

Overall good, this is a quite big hotel with a mix of business and tourist presence. Room big enough for us (family of 3), appreciated a toilet room separated from main bathroom. Room and hotel looks a bit outdated but everything working. Breakfast quite basic in terms of choices and quality.

Hotel was lovely. Big family room compared to other Japanese hotels. Very clean. Lovely staff. Very warm in the hotel - too warm in some of the dining areas

I don’t need to go out . Hotel has everything It’s soooo convenience ..! Hair salon , Gym .. family Mart .. restaurant .. too .!!! So many choices .!! Thank you soooo much Otani 🙏

The hotel has large rooms, well appointed amenities, comfortable bed and choice of pillows, multiple dining options (all quite pricey, but the hotel is also within walking distance to the nearby restaurants of Yotsuya, a business district, so one is spoilt for choice) and efficient staff. The Japanese garden is gorgeous, and you do feel like it is an oasis in the centre of bustling Tokyo. I came here with family and I really enjoyed the experience.

I’ve been travelling to the New Otani once a year for the last 20 years. This will be our last time. It’s rare to encounter rude inattentive staff in Japan but it seems to be the case at this property. $80 for 2 hour use of the outdoor pool?? Never paid for it once in the past. The inability to assist when asking for a larger room in a seemingly empty hotel to fit my family even though I was willing to pay extra boggles the mind. The icing on the cake is when I checked out and was asked how was your stay, I responded “not good” and the reply was “sorry to hear that here is your bill”. Disappointing.

It’s a great experience overall. The service, the staff and hotel are amazing. We got a room with a 3rd bed since we have 2 children, but the 3rd bed took a lot of space. The pillows could be a bit more fluffy. The room service is excellent. They always made up our room. It always felt nice to rest after walking 10K steps a day.