Hôtel R. Kipling by Happyculture

We had 2 rooms, one did not have air conditioning (during a heat wave in Paris!) as well as a phone that was not working. The other did not have working lights. My two adult children had to use their phones to get around the room at night. Very disappointing for a hotel rated as “4 star”.

Arrived 1:00 told to come back 3pm. Came back 2:15 to relax in lobby. Lobby was empty except us. 3pm there were now 3-4 other groups waiting to check in. 3:15 still no rooms given out but 2 employees talking away. 3:20 couple who speak French were given a room followed by a couple that literally just walked in. Then a family of 4 were given 2 rooms…..we were the first there and had a premium balcony room but again were ignored even after I approached the desk twice to ask when we would be given our room. At 3:30 I demanded to be assisted and was asked what my name was….seriously???? I said I expected to be given an extra 30 minutes at checkout now. Then we get to the room. Bed too long for room and have to climb over it to get on other side. Can’t get a suitcase around, you have to pull it over bed. Blow dryer kept shutting off and wouldn’t turn back on for @ 5 minutes each time. Never been treated so poorly and ignored like that before. I’m a flight attendant and for leisure I travel to Europe at least twice a year. Not recommending to co-workers or passengers.