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Anan
7 Aug 2024 - 11 Aug 2024
reviewed on hcom
5 out of 5 stars
Everything is very beautiful, the hotel is wonderful, only there is a problem with, the children's policy in the hotel asks for a lot of money for an additional child, between 150 and 200 dollars per night, this is very much, especially it does not provide additional services for the child or a bed, for this reason we cannot return to this in the hotel. But everything was wonderful from all the crew.
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Faris
20 Jun 2024 - 24 Jun 2024
reviewed on expedia
5 out of 5 stars
Amazing resort for families with kids. Lots of great facilities including kids club. Multiple restaurants available other than the main restaurant.
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Rola
24 Apr 2024 - 1 May 2024
reviewed on hcom
4 out of 5 stars
Very nice hotel. 2 things to consider, first checkin desk is very slow and don’t have VIP, average time 1 hour to checkin. Second the babysitting service is not allowed in the hotel. Nothing written in the site
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Hicham
1 Jun 2023 - 6 Jun 2023
reviewed on expedia
5 out of 5 stars
Booked junior suite , very spacious room , Very well maintained, multiple pools , nice water park , very professional and helpful staff members . Food was good , multiple buffet options , didn’t enjoy a la cart restaurant option though, but overall very nice place , will definitely return here for next vacation
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Raju
18 May 2023 - 21 May 2023
reviewed on expedia
2 out of 5 stars
A premium reprt but we found we were often forgotten or not taken care of enough. There was some African conference going on and these business people took so much more priority over holidaying guests which was really dissapointing. Room balcony door kept making noise. Resort is lovely, kids club lovely, food was really good including entertainment but overall we felt let down by the service.
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Ruben
11 Feb 2023 - 18 Feb 2023
reviewed on hcom
5 out of 5 stars
Everything is superb.
The good:
Almost everything. The service is unparalleled. Although there is some language barrier when asking for something, the staff will go to any lengths to please you.
Food: food is very good, particularly desserts, where they excel. If you have some food restrictions they won't stop until you're happy.
Rooms: we got an upgrade to junior suites. Truly amazing. Spacious and with every detail you may expect from the highest of standards. Osama was a true artist when it came to make our rooms.
Swimming pool: the biggest one is just too cold, but there are other 2 or 3 that are swimmable and where there is daily entertainment.
Drinks: if this is why you came here you won't be disappointed.
Beach: at least at this time of the year there is no way you could swim anywhere. There is a very long pier where you can take long walks and enjoy the view though
Staff: will do everything to make you happy. Mohamed Hosny at the turquoise was always waiting for us to tell the chef what we would eat that day.
The bad:
Making reservations for a la carte is very tricky. If you're willing to make a Soviet-style line to beg for reservations 2 or 3 days in advance it may make sense, not for me. We basically ended up not having any meal in any of the luxurious restaurants.
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Abdulmajeed
11 May 2022 - 14 May 2022
reviewed on expedia
5 out of 5 stars
Very nice hotel, very recommended for families. L really enjoyed my staying and vacation. Thanks team Rixos