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Kenneth
20 Nov 2023 - 21 Nov 2023
reviewed on expedia
4 out of 5 stars
Staff are brilliant. First time someone has actually got the Firestick working in the room when I’ve had a problem, although Wi-Fi in room is hot and miss but good in other area. Food is ok, but my omelette was an egg as they had run out of cheese ham mushrooms etc. shower is warm at best. Got the football on via bein sports at the bar. Shuttle bus to beach drops you at entrance of another charmillion hotel and then it’s about 300 metres to the beach where your AI is still valid. Good quality hotel where the staff are so attentive. Great aqua park slides for kids and adults. For £46 all inclusive a night single person it’s difficult to complain
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Alison
18 Oct 2023 - 30 Oct 2023
reviewed on hcom
5 out of 5 stars
Excellent hotel with brilliant waterpark that the kids loved.
Evening entertainment was ok for kids.
The staff were great especially the lifeguards who had a great rapport with thd kids.
Food was good- plenty of choice and the kids enjoyed it.
Our only downside was they were doing some work on the grounds just outside while we were there which meant i was woken early by the noise (7am) - however we were just unlucky with the timing of when we were there and they had to start early to beat the heat.
Overall an excellent hotel and would return.
s
sihem
Invalid Date - Invalid Date
reviewed on expedia
4 out of 5 stars
We have spent 13 days in Charmillions Aqua Park and we had such a good time
Pros:
- A lot of fun on the slide for adults and kids
- Nice variety of food in the restaurant
- The staff was nice and welcoming
- Mini disco for kids and animation was great
- Kids area and playground
- Pool with wave was nice and never busy
- A lot of different activities to do during the day you don’t get bored
- The Spa was very good the massage was very nice and professional
- Nice gym facility
Cons:
- The state of the bathroom not very clean
- We needed to beg to get beach towel, they were not changed on daily basis as they said,
- The cleaner putting pressure on us the do the room when we were still inside
- The food got us sick 3 times in 13 days, we discussed this matter with the staff and guest and they all got sick at some point we believe from the chicken and fish and maybe some fruits
- The hotel is far from everything so you need to get on a taxi to get there
- Poor internet connexion
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ABDUL
14 Dec 2022 - 21 Dec 2022
reviewed on hcom
4 out of 5 stars
Hotel staff are very welcoming and provide excellent service.
Food choices are very limited and lot of repititions of the menu and not always hot.
Aqua park facilities are good for children and adults.
Hotel is clean and tidy. Has access to beach via a hotel bus to another hotel in there chain 10 mins away
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Ahmed
25 Aug 2022 - 28 Aug 2022
reviewed on hcom
4 out of 5 stars
Lovely place for a family vacation. Though, no internet in the rooms.
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Fares
2 Aug 2022 - 6 Aug 2022
reviewed on expedia
5 out of 5 stars
Had a great stay with my family (Aug 2022). Hotel staff are extremely nice and helpful especially Antonyos Sedik. Hotel rooms are very spacious and cleaned very well everyday. Aqua is fabulous with many slides for all kids ages. Pools very clean and facilities are excellent. Spa and GYM are great.
The only downside is 2 things:
1. No Wifi at all in rooms and facilities.
2. Restaurant is awful, food quality is very bad and the restaurant is NOT clean. I had an all inclusive package but could not eat at the restaurant. So you better go for bed and breakfast booking.
Z
Zineb
5 Jun 2022 - 8 Jun 2022
reviewed on expedia
3 out of 5 stars
Room is spacious and cleaned daily. Wifi is not existent which makes is hard to accommodate business while on vacation. Reception staff very helpful, housekeeping staff very friendly and bar staff is pretty much the best. Special note to Maged at the main bar, he goes above and beyond to accommodate customers needs, he works non stop. Also Atif at the beauty salon is very professional and does a good job. The kids loved the slides and water park, but strangely enough they close the water part at 4:30 PM!!!! Fall options are limited, repetitive, tasteless food.
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Mazen
11 Nov 2021 - 14 Nov 2021
reviewed on hcom
5 out of 5 stars
Very good to children
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Mohamed
13 Aug 2021 - 19 Aug 2021
reviewed on hcom
5 out of 5 stars
Excellent for families, really my family love it. All was great cleanness, service, staff were pleasant, foods was excellent with several options.
Aqua park staff has very good watching specially for kids which made us reassured while they playing.
Animation Team is very good specially "Bassem"
A
12 Jul 2023 - 19 Jul 2023
reviewed on hcom
4 out of 5 stars
Positives kids loved Aqua Park although park pools close early at 5pm??. The resort staff are friendly and helpful. My room cleaner was excellent. Kids also loved the 9pm animation show.
Negatives - with only one main restaurant it can become very full and chaotic resulting in big queues when waiting to be served at the food stations. The resort is definitely catered to one nationality and you will have communication issues if you only speak English as it is barely understood at this resort. Too much queue jumping at food stations which needs to be addressed by management. Food is reasonable but I was disappointed with the evening dinner as not much variety from day to day although the bbq chicken cooked outside by the chef is delicious so I mainly stuck with this.
Snacks between lunch and dinner can be much better compared to other 5 star resorts in sharm el sheikh i have visited.