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Pavol
30 Mar 2024 - 13 Apr 2024
reviewed on expedia
5 out of 5 stars
Cleopatra Luxury Resort is a very nice hotel to stay. The first impression was amazing.
When we arrived at the hotel lobby, which was beautifully designed with fresh flowers, we felt the luxury. We were also satisfied with the check-in. It took a maximum of 15 minutes even with the transfer to the room.
The hotel uses golf carts to transport guests. You don't have to walk anywhere.
The gardens are beautiful, the infinity pool is top notch.
The staff and bar tenders also the lifeguards are very nice and helpful, of course if you can appreciate their effort and you $, they will give you everything. The room was nice, had a good standard.
The housekeeper in our section was very pleasant and always very helpful.
Market buffet is ok, some staff are very nice and very friendly. For me, the food at the resort was good. There are not as many options as in other hotels we have stayed in before, but there was always a choice and the food was well prepared.
A la carte restaurants did not suit us.
Our kids like the Hippo kids klub, animators was friendly and kept eyes on them when we wanted to relax on sun.
Thank you for a wonderful stay in your resort.
H
Hasan
24 Feb 2024 - 29 Feb 2024
reviewed on hcom
5 out of 5 stars
Everything was perfect. We were amazed by the hotel. The hotel's food was delicious. The rooms were very clean and beautiful. This holiday I had with my family was not enough for us and we are already planning to come again. I would especially like to point out that the best thing about the hotel is its staff. Reception, cleaning, bar, all were very friendly and polite. Thank you very much especially Hamed Ahmet. Also Hamza and Emad at the reception helped us a lot. Thank you very much for everything. See you again
M
Malyka
21 Oct 2023 - 29 Oct 2023
reviewed on expedia
5 out of 5 stars
The resort was so clean and all the staff were exceptionally friendly. We felt so comfortable and so much at home. The facilities were remarkable from the variety of choices in the buffet all inclusive meals. My children also really enjoyed the Hippo kids club and the staff there were equally friendly. Overall loved the resort and would definitely come back again.
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Shazan
28 Sept 2023 - 3 Oct 2023
reviewed on expedia
2 out of 5 stars
Resort was ok, the executive suites have not been refurbished, they are very old, damaged and tacky. We changed over to a junior suite even then not all that nice, the smaller rooms were better condition. Check in took 1.5 hours for some reason. Staff were very nice and friendly. The lady at the spa counter was very rude and unprofessional.
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Joanne
3 Aug 2023 - 17 Aug 2023
reviewed on expedia
5 out of 5 stars
We have just returned from a two week stay at The Cleopatra Hotel. From the moment we stepped in the hotel, the customer service was outstanding. Every single staff member go the extra mile to ensure you have the best holiday. Our room was clean and spacious with cute towel art which amused our littles ones ( aged 5 and 3). We stayed in room 2110, our house keeper was amazing and the added extras he provided never went unnoticed. We spent most of our time at the activity pool. The lifeguards were so assertive and the pool bar staff were all incredible. Foam parties were a firm favourite. The family pool at the front of the hotel is always quiet, it has the inflatable assault course which proved so much fun for the children. The infinity pool is simply stunning and huge! Kids club was welcoming, Anna, was much loved by my two... mini disco which she led so enthusiastically each evening was a highlight of the day for our little girl. We enjoyed wonderful lunches at the beach bar looking out onto the sea. The staff at the Pilli Pilli bar were incredible - George and his team were all so attentive. Mina and Ahmed at the lobby bar were also shining examples, providing exceptional service. The food was to a very high standard, the a la carte restaurants were both utterly delicious. Special mention to Mr Eid in the restaurant who made sure our time at the Cleopatra was the best it could be. A true gentlemen who provides outstanding customer service.
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Gad
23 Apr 2023 - 27 Apr 2023
reviewed on hcom
5 out of 5 stars
We spent 5 days at the Cleopatra, we had a blast, the hotel is very nice, beautiful gardens, pools and beach. The staff was friendly and gave us space. The food was great. We had a family room, which was clean and spacious.
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Iraz
14 Mar 2023 - 16 Mar 2023
reviewed on hcom
5 out of 5 stars
Hello Everyone, we preferred incredible Cleopatra luxury resort and came to hotel with my friends on 15march at midnight. The staff welcomed us and the very kind gentlemen staff Mr Muhammed/Mohammed at reception gave very special assistance for arrange good rooms and check-in ,he was very helpful and did everything that he could do. Specials thanks to Mr Muhammed/Mohamed and to all hotel staff for giving us the best quality and amazing times at hotel. Also the environment is very magical , beverages are good,the vibes are so relaxing! There is a very nice pool bar where you can seat and chill and order any drink you want! Also I recommend the hotel for families with child. I hope will be back again... So appreciated thanks..
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James
3 Feb 2023 - 10 Feb 2023
reviewed on hcom
5 out of 5 stars
We had an incredible stay at Cleopatra with our 4 young daughters in February. The staff were amazing, and our every single request was taken care of straight away. From the very moment we arrived, we were treated with the utmost hospitality. Our family suite was very luxurious. Mohammed Gad at reception was very helpful with organising anything we needed. Reda at the Market Restaurant was so attentive and looked after us well there. We loved the food at the Beach Grill and A la Carte restaurants. The snorkelling is amazing, no need to go anywhere else! At the unheated pool close to the villas, Nabil at the bar and Momen were very friendly and helpful. The life guards at the heated pool were amazing with our kids and went out of their way to look after us. Special thanks to Mohamed Thabet, a life guard at the heated pool, who even organised a birthday party for our twin daughters, and spent time teaching them to swim!
We will definitely be back for another wonderful holiday!
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Ezekiel
14 Jan 2023 - 21 Jan 2023
reviewed on expedia
5 out of 5 stars
The staff are amazing and very helpful, also like family to your children. Food was decent but lots of varieties. Everything about this hotel was the perfect! I wouldn’t have my stay abroad any other way!
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Daniel James
19 Aug 2022 - 26 Aug 2022
reviewed on expedia
4 out of 5 stars
Beautiful gardens and wonderful swimming pools it is definitely a hotel we would consider returning to.
The highlights include definitely the spa and wellness centre we had an awesome hamman and went back for further massages.
Also the staff in the main were very friendly and very family-oriented the animation team were brilliant and made us all laugh repeatedly.
Room for improvement includes the front desk who agreed for us to have a late check out but that never went through the system and led to a discussion on our final day unfortunately.
The food is okay sometimes a bit same each day but the two à la carte restaurants were not as good as we expected them to be and in future we won’t buy the bottle of wine it was no better than the house wine.