Holiday Inn Hotel & Suites Ottawa Kanata, an IHG Hotel

The suite was very good. I specified a room with a walk-in shower and that's what we got. However there was no grab bar in the shower and the shower floor was slippery. There was a grab bar next to the toilet so why not in the shower too? Why are all the beds in hotels so high? If you're not 5"10" or taller you cannot just sit on the edge of the bed! But this is the case in every place I've been in recent years, not just Holiday Inn. So take a step stool with you if you are just average height or shorter. The restaurant was closed for renovations and I did not know about it until after I made the reservation. I might have chosen a different hotel. They did compensate for this by providing 10 - 15% discounts at various nearby restaurants. We took advantage of a few of them but a restaurant in the hotel is much better. There was a reasonably priced breakfast buffet. It was OK in terms of the food and very good in terms of the service. The new restaurant will be a French restaurant, "Chez Lionel", when it opens. A more family oriented restaurant might be better but I don't know what the menu will be like. The door into the room was extremely heavy. My wife could barely open it. And watch out when it closes behind you! It could knock over a child or an elderly person. But even with all that force it did not lock on its own and had to be shut tightly by hand. All the staff were very helpful and friendly.

I had a wonderful stay with my daughter, visiting family. I would like to give a shout out to the wonderful service of Francesco, he went above and beyond to offer the best service possible!

Was disappointed that the pool was not open being there with 3 kids. We did get a pass for a public pool but found it very busy.

We had specifically booked a room with a king-size bed, 2 months prior to our stay. At check-in we were given our key to our room which, upon entering, only had a double bed. We couldn't contact the front desk using the room phone so grabbed our luggage to go back to the lobby. Just as we were leaving the room, another family were outside the door using their key to get in to 'our' room!

No issues - we just there for 1 night while my child attended an event. I did not use the restaurant, business center, or pool, but check in was quick and the room was nice

Staff were very friendly and welcoming. The room was clean and cozy and the kids enjoyed the pool!