Courtyard by Marriott London

We stay at this hotel several times throughout each year. It is our first choice for our family of five. The suite fits us all and we like having a mini-fridge and two televisions. The towels and bedding are good quality. The workout room has been redone and is much better. I do wish, however, that there were wipes provided for cleaning the equipment after use. The front desk staff are always very good.

There were kids running up and down the hall past 10pm and no parents in site. We had no running water the next morning and I wasn't able to shower. Very frustrating stay

First of all I dont know why the email came to me in Spanish???!!!! But I can tell you that i am mire than disappointed in this place and that is for so many reasons. 1- check in is at 3 pm we arrived at 2:25 , the front office was checking a couple ahead of us. So i stood in line, when my turn came , yhe gentleman (name startes with A) told me it was too early for me to check in and i have to wait till 3 pm . I stated getting the luggage then i noticed he checkwd in the group of people who came after me. When i asked him why were they allowed to check in early and i have to wait the amswer was "YOU PAID STANDARD ROOM SO YOU WAIT, THESE PEOPLE PAID FOR SUITS " So i was humiliated! 😢 2- I asked for 2 cribs 10 days before checking in and i got a confirmation ... surprise i got 1 crib after waiting for more than 6 hours and one of babies slept on the floor. If i was told i would have brought my own crib 😥😭😭 3- talking about understaffed ... management needs to check its policy , if you are accepting 100 customers make sure you have wnough staff or else dont book Talking about cleaning ... HORRIBLE . THE HALL WAY SMELLED. The room was clean , but that's what i could see with my eyes. We checked in on Saturday and left on monday and the pictures below shows the garbage... they were left in the whole way for the whole stay