EXchange Hotel Vancouver

About the hotel

This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. WiFi in public areas is free. Additionally, a coffee shop/cafe, self parking, and a meeting room are onsite. Housekeeping is available on request.

Nearby attractions

EXchange Hotel Vancouver is located in Downtown Vancouver, a neighborhood in Vancouver, and is in a shopping district and near the beach. Canada Place Cruise Ship Terminal and Vancouver Waterfront are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Robson Street. TELUS World of Science and Vancouver Aquarium are also worth visiting. Guests appreciate the hotel's central location.

Popular amenities

Family friendly

Laundry facilities

Soundproofed rooms

Wifi

Available in all rooms: free wifi

Available in some public areas: free wifi

In-room wifi speed: 100+ mbps (good for 1–2 people or up to 6 devices)

Food and drink

1 bar

1 restaurant and 1 coffee shop/cafe

Cooked-to-order breakfast available for a fee daily 7:00 am–10:30 am: cad 25-50 for adults and cad 15-30 for children

Room service available

Guest services

24-hour front desk

Change of bedsheets (on request)

Change of towels (on request)

Concierge services

Daily housekeeping

Dry cleaning service

Laundry facilities

Luggage storage

Porter/bellhop

Tour/ticket assistance

Accessibility

Braille signage

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Lever door handles

Low-height electrical outlets in bathroom

Roll-in shower

Stair-free path to entrance

Visual fire alarm

Well-lit path to entrance

Wheelchair accessible (may have limitations)

Wheelchair-accessible business center

Wheelchair-accessible concierge desk

Wheelchair-accessible fitness center

Wheelchair-accessible parking

Wheelchair-accessible public washroom

Wheelchair-accessible registration desk

Wheelchair-accessible restaurant

Things to do

Fitness center

Conveniences

Atm/banking services

Elevator

Front-desk safe

Library

Water dispenser

More

Smoke-free property

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Nearest Airport

Vancouver International Airport

11 km from this hotel

Reviews that mention...

All reviews (11)location (6)staff (9)accesibility (1)parking (1)clean (4)

Family Reviews

for EXchange Hotel Vancouver

4 out of 5 stars

11 reviews

Review data

5 star reviews

55%

4 star reviews

18%

3 star reviews

9%

2 star reviews

18%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about EXchange Hotel Vancouver

Showing 1 - 10 of 11 reviews

Latest reviews (11)

K

K de

17 Aug 2024 - 18 Aug 2024

reviewed on hcom

4 out of 5 stars

Our family with 2 elderly members using walkers stayed 1 night pre-cruise. They accommodated our need for early check-in. The hotel's location is close to Canada Place, mall and easy access to Downtown. The room was a superior Queen with 2 beds and sofabed. It was a tight squeeze with walkers n luggage. There were not enough garbage containers or towels in the room. Security and porter service was excellent. Breakfast was delicious although restaurant service was very slow. Only improvement I would recommend is additional attention to the needs for clients with accessibility needs. Would stay here again as a couple.

T

Tom

30 Mar 2024 - 1 Apr 2024

reviewed on expedia

5 out of 5 stars

Great place...always stay here when visiting family Restaurant is top shelf as well

J

JOHN

Invalid Date - Invalid Date

reviewed on travelocity

2 out of 5 stars

There were a number of issues: Coffee maker would not work first night Coffee maker on 11th floor would also not work Tea bags and water were not replaced in either my room or my family's room daily We stayed 8/9 nights Parking garage (P6 &P7) was full one night and I had to find alternative location - P5 and then go back down with decal so I would not be towed. Car spaces were difficult to maneuver into as I had a midsize SUV No extra passes for gym even though there were only 3 other guests using it at the time. Charged twice for initial drink in the restaurant. Staff could not understand my needs or clearly explain my bill at check out.

K

Kayley

6 Nov 2023 - 7 Nov 2023

reviewed on hcom

5 out of 5 stars

This was our first stay at the EXchange and we will absolutely be back. The service was amazing. They had cake and chocolates in our adult kids room after learning it was their birthday and that was the reason for our stay. From the front desk to the concierge everyone was thoughtful and eager to make every guest’s stay wonderful.

Y

YI NUO

4 Oct 2023 - 10 Oct 2023

reviewed on orbitz

5 out of 5 stars

The location of the hotel is super convenient (2 min walk from Waterfront Canada Line Station). We arrived in the morning and got checked-in right away. All staff are very friendly. Will definitely recommend the hotel to friends & family.

V

VERONICA

23 Jun 2023 - 24 Jun 2023

reviewed on hcom

5 out of 5 stars

Our hotel stay was amazing. The location was perfect for my family and I catching the cruise ship

C

Chantal

11 Aug 2022 - 14 Aug 2022

reviewed on hcom

3 out of 5 stars

My family and I really enjoyed our stay at the Exchange Hotel. The location is great, close to many restaurants, skytrain, shopping stores. The staff is very friendly and professional. The only thing is that after booking through Hotel.com 3 weeks and paying the entire balance. The hotel charged my credit card again on the night we checked in for the total amount. After noticing it i called and asked to speak to a manager and was told that a glitch had taken place and a refund was being issued. I was not impressed

D

Donna

27 Jul 2022 - 29 Jul 2022

reviewed on orbitz

5 out of 5 stars

This was my first time in Vancouver and so it was all new for me. This hotel made me feel so welcome, they were accommodating. Their staff are so polite and friendly. Nice and clean environment. I would definitely recommend this hotel for my friends and family and would definitely stay here again! Great job!

L

Leonardo Baguindoc

3 Jul 2022 - 8 Jul 2022

reviewed on orbitz

5 out of 5 stars

My family and I had an amazing week stay in this hotel. The place is very clean and staffed with excellent customer service oriented people from the front desk, bell service, concierge and to the housekeeping. A very convenient location to explore gastronomic places and the main attraction points of downtown Vancouver. If you are in for a nature walk, it is not too far from Stanley Park where you can take a walk or hike. Ending our trip with an amazing delectable Mediterranean dine-in experience at the Hydra Estiatorio. Thank you Exchange Hotel to a very pleasant memorable vacation!

D

Dawn

7 May 2022 - 8 May 2022

reviewed on hcom

4 out of 5 stars

The hotel & rooms are clean, friendly professional customer service, easy to find, and the only thing I didn’t like was the showers not having a door or curtain - when you shower it splashes outside the shower area and the bath mat gets soaked. Other than that I was a happy customer, and my kids loved it, and they want to go back again sometime in the future.