Hyatt Place Edmonton-West

Was a good hotel. Just need to enforce the rule of no kids in pool at 10 - 11 pm. Was tons of kids in when we wanted some quiet time. Otherwise great.

Very clean, comfortable, well equipped with working climate control, helpful staff, facilities are in good condition, lobby feels cozy and the kitchen for the buffet kept clean the all time, and food is very good. My family love it.

Good breakfast selection, great for kids . So vlose to WEM. Would definitely come back.

It has sofa bed, can accommodate up to 5 guests, great for family travel. Clean rooms, we enjoyed our stay.

Nice place to have family and friends vacation

I booked through Expedia. I travelled to Edmonton with my large family and prepaid 5 days! My first vacay in 3 years with my family. We live over 10 hrs of driving away from hotel location. We called to change our booking within policy and hotel said because booked and paid through Expedia they have to change. Long story short they bounced me back and forth until the time for change passed. Then Expedia apologized and said when you go and make it to check in ask at hotel to update your room stay and use the day you wanted to change to extend with another day as we approved and said they spoke to hotel and hotel will help me. From that convo with Expedia and hotel shift changes and not sure what the managers did back there when we checked in and after 2 days into it and multiple stressful sessions on call and in person resulted me in having Expedia approve as it was to refund but hotel refusing to do so! I asked the reception they said the money are with Expedia and thats why they cant refund and refused to do it and then when talking now the third day I actually found out that the moment we checked in that day actually expedia paid the hotel so hotel staff and management is lying me from day one! So our vacation was affected I lost almost 200$ and my vacation is a mess and ended up taking a room for last night at another hotel because they want to put us in a room and to pay for it again! 200$ almost with one bed if we accept and they don't provide cots apparently ever! Sad

My family and I stayed for 2 nights and we loved it. The rooms were clean and spacious. We loved that the pool was clean too and we enjoyed our stay. Breakfast also had a reasonable spread of options and we loved liked it.

Lots of hotel's on the strip, close to the hwy and about 15 mins from West Ed Mall. Very large 2 queen room with couch area, newly renovated and currently updating the hallway. They never bothered us with the renos, quite rooms too. Good place for families, indoor pool, gym and breakfast.

Lady who was doing swimming lessons at the pool was completly rude to me and my family we felt so unwelcome in the pool meanwhile we pay alot to stay there

Way overpriced for what you get paid over 300$ per night while evacuated from my home due to fire , breakfast wasn’t fresh , staff had trouble understanding accommodation requested asked for a crib for our baby and they took 3 hours and had to call and request again