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DoubleTree by Hilton Edmonton Downtown

4 star hotel
Kids stay free
Connecting rooms
8.2/10 Very Good
(1006 verified Hotels.com guest reviews)
See verified family reviews (11)

About the hotel

A restaurant, a fitness center, and a snack bar/deli are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a spa tub, a microwave in a common area, and a business center. Housekeeping is available on request.

Nearby attractions

Located in Edmonton, DoubleTree by Hilton Edmonton Downtown is in the city center. Travelers who have shopping on the agenda can visit West Edmonton Mall and South Edmonton Common. Looking to enjoy an event or a game while in town? See what's happening at Rogers Place or Telus Field.

Popular amenities

Family friendly

Free cribs/infant beds
Grocery/convenience store
Laundry facilities
Snack bar/deli

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi

Food and drink

1 restaurant
Room service available
To-go breakfast available for a fee 7:00 am–10:30 am on weekdays and 7:00 am–11:00 am on weekends: cad 15-22 for adults and cad 10-20 for children

Guest services

24-hour front desk
Daily housekeeping
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Wedding services

Accessibility

Braille signage
Grab bar near toilet
Handrails in stairways
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility
Low-height counter and sink
Raised toilet seat
Roll-in shower (select rooms)
Stair-free path to entrance
Visual alarms in hallways
Well-lit path to entrance
Wheelchair-accessible business center
Wheelchair-accessible fitness center
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchairs available on site

Things to do

Fitness center
Spa tub

Outdoor

Terrace

Conveniences

Atm/banking services
Banquet hall
Elevator
Grocery/convenience store

More

Shared microwave
Smoke-free property
Tv in lobby

Nearest Airport

Airplane
Edmonton International Airport
27 km from this hotel
map

Reviews that mention...

Family Reviews

for DoubleTree by Hilton Edmonton Downtown
star-fullstar-fullstar-fullstar-emptystar-empty

3.5 out of 5 stars

11 reviews

Review data

5 star reviews

36%

4 star reviews

9%

3 star reviews

27%

2 star reviews

0%

1 star reviews

27%

We have selected a sample of reviews which reflect what families have said about DoubleTree by Hilton Edmonton Downtown

Showing 1 - 10 of 11 reviews

Latest reviews (11)

S

Stefan

6 Sept 2024 - 8 Sept 2024
reviewed on hcom

3 out of 5 stars

32 dollars a day to park your vehicle is insane. Elevator and room door key scanner took forever to read cards to do anything. The bed was super comfy and staff was great. Breakfast was horrible the pancakes were the worse thing i have ever ate and would have preferred the frozen microwave garbage ones i buy for my kids. Nothing had any flavor everything tasted like flavorless water. Was super disappointed and way way over priced.
M

Marissa

27 May 2024 - 28 May 2024
reviewed on hcom

5 out of 5 stars

We had a great stay at this hotel! Would recommend to family and friends. The price was extremely reasonable compared to others in the area. When checking in, we were given a complimentary upgrade to a king suite! Our room was wonderful. Very very clean, modern, spacious. The bed linens were nice, pillows were very nice (and I’m pretty pillow picky). The bathroom linens were plush and soft, no sign of long term use. 10/10 on this stay
V

Valerie

17 Apr 2024 - 18 Apr 2024
reviewed on expedia

1 out of 5 stars

The area is very sketchey, graffite on the hotel building outside.We had to pay extra for secure parking! Was advertised to have a pool so we told the kids and then got here and there is no pool just a hot tub! The price is outragious for what you get! Went to the resturant for supper and a simple buger was $25.00 No breakfest included ! Had we known all of this we never would have stayed here! Next time we will stay at the Delta! This place is a ripoff!
M

Michelle

11 Jan 2024 - 13 Jan 2024
reviewed on hcom

5 out of 5 stars

It was a very nice clean place to stay with complete amenities that your family will love!
R

Richard

5 Aug 2023 - 7 Aug 2023
reviewed on expedia

1 out of 5 stars

Arrived just before midnight to check in. Stood in line for 40 min. While standing in line multiple guests came down complaining that their key cards were not working and had been waiting (in one case 45 min with 2 children under 5) to get someone to come let them in their room. There was only one person working the desk and had to leave to help guests into their rooms between checking people in. To his credit he was keeping his cool. I ended up cancelling my stay by the time I got to the desk (there were about 10 people behind me too at that point). Also - don't forget you have to pay for parking ~$30 on top of your room. Ended up going to another hotel and in bed by 2am.
D

Daniel

30 Jun 2023 - 2 Jul 2023
reviewed on hcom

3 out of 5 stars

Nice property. Very clean inside. No mention that the pool was closed, either on the Hilton app or Hilton website. The pool amenity was the main reason for booking this hotel, with 3 children in tow.
R

Rebecca

15 Apr 2023 - 16 Apr 2023
reviewed on expedia

4 out of 5 stars

Not a lot of restaurants within short walk. Limiting for family.
W

Wendy

5 Jan 2023 - 6 Jan 2023
reviewed on expedia

5 out of 5 stars

I love that the two queen rooms came with a double sofa bed so essentially my two children and I can each have their own bed! Really spacious.
L

Leah

24 Jun 2022 - 26 Jun 2022
reviewed on travelocity

3 out of 5 stars

The room we booked had two queen beds and a sofa bed, so worked well for our quick family trip. Not enough towels so had to call to request and then were expected to tip. Parking is ridiculous, and for the price of this mediocre hotel, an additional $28/day for parking is maddening. We have a truck and decided to park outside after reading reviews about the underground parking, but had to constantly worry about making sure we didn't get a ticket, and trudging around all the homeless (and a guy peeing right beside the sidewalk), would have preferred a more secure parking facility. We didn't even bother with the hot tub area based on other reivews. The hotel itself was okay, but I would never stay here again given the huge pain in the ass to park and the fact that there are many other options around.
A

Ashlyn

27 May 2022 - 28 May 2022
reviewed on travelocity

1 out of 5 stars

We’ll first off the location is sketchy. Second our room didn’t have a bathroom door, the fan was broken and didn’t work and the blinds were also damaged and didn’t open. They must have had some event going on which we were right above so for half the night all we heard was super loud music pounding and with two kids it made it extremely hard to get them to sleep let alone ourselves. Was a terrible experience and was given contact information for management so we could get compensated for our stay but still have not heard back.
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