Phoenix Palace Hotel Hanoi

About the hotel

Along with a restaurant, this smoke-free hotel has a business center and concierge services. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.

Nearby attractions

Phoenix Palace Hotel Hanoi is located in Old Quarter, a neighborhood in Hanoi. Train Street and Trinh Cong Son Walking Street are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Hang Da Market and Hang Gai Street. Hanoi Botanical Garden and Thu Le Park are also worth visiting.

Popular amenities

Family friendly

Laundry facilities

Soundproofed rooms

Wifi

Available in all rooms: free wifi

Available in some public areas: free wifi

Food and drink

1 restaurant

Buffet breakfast available for a fee daily 7 am–10 am: vnd 100000 for adults and vnd 50000 for children

Room service available

Guest services

24-hour front desk

Concierge services

Daily housekeeping

Dry cleaning service

Laundry facilities

Luggage storage

Tour/ticket assistance

Accessibility

Accessible bathroom (select rooms)

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Wheelchair accessible (may have limitations)

Wheelchair-accessible path to elevator

Wheelchair-accessible registration desk

Outdoor

Terrace

Conveniences

Atm/banking services

Elevator

Front-desk safe

More

Smoke-free property

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Nearest Airport

Noi Bai International Airport

22 km from this hotel

Reviews that mention...

All reviews (5)location (2)family room (2)staff (4)

Family Reviews

for Phoenix Palace Hotel Hanoi

4.5 out of 5 stars

5 reviews

Review data

5 star reviews

60%

4 star reviews

40%

3 star reviews

0%

2 star reviews

0%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about Phoenix Palace Hotel Hanoi

Latest reviews (5)

T

Tyng Song

4 Mar 2024 - 5 Mar 2024

reviewed on expedia

5 out of 5 stars

This hotel is heavily booked. They had to give me a family room for me, a solo travaller. The location is very convenient. Few minutes walking distance to train street.

B

Bradley

11 Jan 2023 - 25 Jan 2023

reviewed on expedia

4 out of 5 stars

The negative part of staying here was that you could hear everything happening in the halls. And every other night of our stay a family checked in and screamed and yelled while running up and down the halls late at night. Sometimes people were just hanging out in the halls having loud conversations. The walls are quite thin. The positives were that the breakfast was delicious. Small but tasty! The staff were kind and friendly. The location was great. Very close to the lake, shopping and restaurants.

J

James

15 Jul 2017 - 21 Jul 2017

reviewed on expedia

5 out of 5 stars

My family of four (2 teens) really enjoyed this hotel. Super nice and helpful staff, comfortable room, great breakfasts and right in the heart of the old quarter. Highly recommended

D

Dipak

Invalid Date - Invalid Date

reviewed on expedia

4 out of 5 stars

Stay at the hotel was comfortable for our family. All the amenities were nearby. The streets are very busy in this area, with special mention to motor bikes, which overwhelm this city. The people are very friendly and helpful. We had an enjoyable stay and would highly recommend it.Finally special mention to all the staff at the hotel,especially Tommy, for organising and making it an exciting visit.

C

Colin

Invalid Date - Invalid Date

reviewed on hcom

5 out of 5 stars

Exceptional service by all staff. We booked a family room for four. It was not available due to unforeseen reasons. The manager came to meet us, explained and upgraded us to two rooms. Front desk also helped with other requests without hesitation. They helped us confirm our halongbay cruise which was another nice touch. On our return from cruise their staff came running out to the opposite side of the road just to help us with our luggage.