Hanoi Vision Boutique Hotel

We booked 3 nights online through Hotels.com at Hanoi Vision Boutique Hotel. When we arrived at the hotel to check in on December 25, 2023 the receptionist told us that they are shifting us to another hotel named Vision Premier Hotel and walked us for about 15 minutes with all the luggages and our children to that hotel. They put us to room 801 at the 8th floor but the elevator runs until 6th floor. This is a very old, dirty and dilapidated hotel and the total service is below standard and nothing similar or closer to the advertised hotel and the pictures at Hotels.com The room had sewer smell and it felt like we were sleeping in a toilet. We complained and the owner’s daughter came in and sent a technician to fix the issue but they couldn’t solve the problem. Then they moved us to a smaller room with one double bed and one single bed for the four of us. Although we paid for two double beds. The breakfast is very basic and sub-standard. We saw a spider in the breakfast area and the door of the breakfast area faces a busy street, a hospital and mostly they kept it open which allowed dusts to enter in. The utensils were also not fully cleaned. Only good thing about the hotel is the location ( located in the Haon Kiem Area) and the friendly-helpful staff.

The location is fantastic, right next to St Joseph’s Cathedral. We were able to walk to all of the Hanoi sights from here. The hotel is amazingly quiet and peaceful inside, considering how close it is to all of the action. We booked the executive room for our family of 4 and it suited us very well. 2 queen size beds seperated by the bathroom in between. Great little balcony too with a fabulous side view of the cathedral. Highly recommend for an affordable hotel right in the thick of it.