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JM Marvel Hotel & Spa
4 star hotel
9.8/10 Exceptional
(677 verified Hotels.com guest reviews)
generated by AI based on family reviews
Overview
JM Marvel Hotel & Spa is a charming boutique hotel that offers a warm and welcoming atmosphere. While some families have noted that the family rooms may be a bit small, the hotel's excellent staff, delightful breakfast, and amazing spa more than make up for it. Guests consistently praise the helpful and friendly staff, who go above and beyond to assist with anything needed. The hotel's convenient location, close to night markets and the old French quarters, adds to its appeal.
Guest highlights
The incredibly helpful and friendly staff who go above and beyond to assist guests.
The delightful breakfast with a wide variety of options.
The amazing spa offering top-quality treatments.
The convenient location, within easy walking distance of Hanoi's night markets and the old French quarters.
About the hotel
A restaurant, a bar/lounge, and a coffee shop/cafe are available at this hotel. Free buffet breakfast, free WiFi in public areas, and a free manager's reception are also provided. Other amenities include spa services, dry cleaning, and laundry facilities.
Nearby attractions
Located in Hanoi, JM Marvel Hotel & Spa is in the city center. St. Joseph's Cathedral and Flag Tower of Hanoi are local landmarks, and travelers looking to shop may want to visit Hang Da Market and Hang Gai Street. Hanoi Botanical Garden and Thu Le Park are also worth visiting.
Popular amenities
Family friendly
Free babysitting
Laundry facilities
Rollaway/extra beds (surcharge)
Wifi
Available in all rooms: free wifi
Available in some public areas: free wifi
Food and drink
1 bar
1 restaurant and 1 coffee shop/cafe
Free buffet breakfast available daily 6:30 am–10:00 am
Free daily reception
Room service available
Spa
Body treatments
Facials
Massages
Guest services
24-hour front desk
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Porter/bellhop
Tour/ticket assistance
Turndown service
Accessibility
Accessible bathroom (select rooms)
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Things to do
Spa services
Conveniences
Banquet hall
Elevator
Free newspapers in lobby
Front-desk safe
Reception hall
More
Designated smoking areas
Nearest Airport
Noi Bai International Airport
21 km from this hotel
Reviews that mention...
Family Reviews
for JM Marvel Hotel & Spa
5 out of 5 stars
6 reviews
Review data
5 star reviews
- 83%
4 star reviews
- 17%
3 star reviews
- 0%
2 star reviews
- 0%
1 star reviews
- 0%
We have selected a sample of reviews which reflect what families have said about JM Marvel Hotel & Spa
Latest reviews (6)
S
Shiqin
23 May 2024 - 27 May 2024
reviewed on expedia
4 out of 5 stars
Our family room is a bit small. Also the sound proofing could be improved. Staff are all very welcoming and helpful.
V
Virginie
19 May 2024 - 21 May 2024
reviewed on expedia
5 out of 5 stars
Really lovely staff! Super helpful and friendly! We had a big problem (visa) and got separated from a family member…so tricky times! They were so helpful organising to solve the problems (getting our suitcases back) and reuniting the family on the onward journey! Fabulous effort! Easy walking distance of night markets and old French quarters.
A
Annie
6 Nov 2023 - 10 Nov 2023
reviewed on expedia
5 out of 5 stars
Great hotel and staff! The hotel was quaint and cute. Their free breakfast was soo good! The staff were so nice and friendly, they even remembered our names and room number. Would definitely recommend to our friends and family!
J
Jaidyn
21 Jul 2023 - 23 Jul 2023
reviewed on wotif
5 out of 5 stars
the staff went above & beyond to make us feel welcome to Hanoi. the breakfast was delightful & the rooms were well maintained, though the family cozy room was a bit small for our group of 4 so we got an extra room which worked out perfect. the spa was out of this world - amazing! front desk & food services staff were so amazing we cannot thank them enough for making our stay so wonderful. clean rooms, amazing location, would stay again. 10/10
recommend
A
Aliya
29 Sept 2022 - 3 Oct 2022
reviewed on wotif
5 out of 5 stars
The hotel was beautiful but the staff is what makes this hotel a gem. Each one was so helpful with giving directions and advice. They became like family! The spa was awesome, best 90 min massage ever! Stay at this place you won’t regret it.
J
Joao_Carlos
5 Aug 2022 - 10 Aug 2022
reviewed on wotif
5 out of 5 stars
We booked 2 rooms and stayed for a week at JM Marvel. This is a boutique hotel where the staff connects to you and your family on a friendly yet very professional way. We were greeted by Ha at the entrance stairs, who alongside with her team made us feel genuinely welcome.
Breakfast has plenty to offer and the chef, Ms Tuy, always had something special for us.
Anna and Eric, helped us booking day trips to Ha Long bay and Nimh Binh, both impeccable! As well as the food tour. Amazing!
Overall the hotel facilities delivered against our expectations. The staff was what made the difference. I’d recommend and definitely stay at JM Marvel again.
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