The Shore Club Wisconsin, Ascend Hotel Collection

BEAUTiful property in serene setting , great for families with beach and pools all within walking distance. new management of property must need some time to work out the kinks but we will be back. bring towels and all necesscities. food and service was not great at tiki bar, they missed meals in our order both times we ate there but I am sure they will get better. overall worth the stay and we will be back.

The hotel is nice, the linen on the bed are very good. My problem was that there was nobody at the front desk to check in. We finally called the number of the hotel and a lady said she will be there in five minutes. We had a room with a king size bed but there was nothing else to sit on, no chair of any kind. Shortly after check in there was somebody above us with kids. The children were running back and forth all evening. I called the front desk to complain to see if something could be done, but Nobody again at the front desk. What is going on??????? A little later the people next to us had a party with a lot of noise, but again nobody at the front desk. When we checked out the girl at the desk said she just listened to our message and was sorry for all the trouble. I would think that after all the trouble we had they would compensate us somehow but nothing was done. If you spend $200 for a room you expect everything would be nice. Needless to say we are not happy.

Beautiful grounds and well located. Tiki bar is great, the lawns are gorgeous and the game room and pool were a big hit with the kids. All the games worked and the big leather couch was comfy. After hours there is no staff available and while they might say there is a text concierge service, I got no reply to my two texts about needing a hair dryer or there being vomit all over the mens toilet at the pool. Went for the “grab and go” breakfast, but even at 8:15 no staff in the check in area and door locked and lights were out. So after you check in, you’re kinda on your own.

STAY AWAY FROM THIS HOTEL!!!! We booked two rooms for our family of 6 on Expedia. Long story short, this hotel was unwilling to give us two rooms next to each other, even with 4 little kids. They wanted to give us two rooms Each on different floors!!!!! They're answer to everything is NO, literally, I wanted water, answer was no, wanted towels: I received a lot of attitude from a worker, Lisa, about this, and continued attitude even after I asked for toilet paper, attitude continued on after she dropped it off to my room. I even had to tell her to stop with her attitude. Pam at the front desk claimed she did everything to get our rooms together. Ok fine... so this family of 6 squished into 1 room with two beds and 1 bathroom. We didn't even take the other room.... With our family situation we couldn't.... Obviously. My husband told Pam we would squeeze into 1 room And told her to credit us for the other room. She agreed, but hasn't done it. Now this is going to be another fight. Aside from that, sheets were unclean... had multiple disgusting stains…. Clearly they don’t change the sheets if they “look” ok on the outside. This hotel is a joke. Where the kindness and customer service? We will never stay at this hotel again and do not recommend it at all to others. We are big on customer service and friendliness, and did not find it here. This hotel has ruined our family vacation. We like to support small businesses, which is why we stayed here, but will not approve