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Home2 Suites by Hilton Charles Town

3 star hotel
Connecting rooms
9.6/10 Exceptional
(681 verified Hotels.com guest reviews)
See verified family reviews (8)

generated by AI based on family reviews

Overview

Home2 Suites by Hilton Charles Town is a popular choice for families, offering spacious rooms and a range of amenities to ensure a comfortable stay. The hotel boasts a clean and well-maintained indoor heated pool, which is a particular hit with children. Families also appreciate the delicious and varied complimentary breakfast, and the friendly and accommodating staff. While some guests have noted inconsistencies between online photos and actual room sizes, the overall experience is overwhelmingly positive.

Guest highlights

The indoor heated pool
The complimentary breakfast, described as delicious and well-stocked with variety
The spacious rooms, easily accommodating families of five
Freshly baked complimentary cookies

About the hotel

An indoor pool, a 24-hour fitness center, and a 24-hour business center are available at this hotel. Free continental breakfast is provided, as well as free WiFi in public areas, free self parking, and a free casino shuttle. Additionally, coffee/tea in a common area, a business center, and laundry facilities are onsite.

Nearby attractions

Home2 Suites by Hilton Charles Town is located in Charles Town. John Brown Wax Museum and Shepherdstown Opera House are cultural highlights, and some of the area's activities can be experienced at Locust Hill Golf Course and Breaux Vineyards. Looking to enjoy an event or a game? See what's going on at Hollywood Casino at Charles Town Races or Summit Point Motorsports Park. Take an opportunity to explore the area for outdoor excitement like hiking/biking trails.

Popular amenities

Family friendly

Full-sized refrigerator
Indoor pool
Kitchen
Laundry facilities
Microwave
Sofa bed

Wifi

Available in all rooms: free wifi and wired internet
Available in some public areas: free wifi

Food and drink

Coffee/tea in common area(s)
Free continental breakfast available 6:00 am–9:00 am on weekdays and 6:30 am–10:00 am on weekends

Guest services

24-hour front desk
Daily housekeeping
Laundry facilities
Multilingual staff

Accessibility

Accessible bathroom (select rooms)
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Phone accessibility kit
Roll-in shower (select rooms)
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business center
Wheelchair-accessible fitness center
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible van parking

Things to do

24-hour fitness center
Indoor pool

Outdoor

Bbq grill(s)
Terrace

Conveniences

Elevator
Front-desk safe

More

Designated smoking areas (fines apply)

Nearest Airports

Airplane
Washington Dulles International Airport
52 km from this hotel
Ronald Reagan Washington National Airport
85 km from this hotel
map

Reviews that mention...

Family Reviews

for Home2 Suites by Hilton Charles Town
star-fullstar-fullstar-fullstar-fullstar-empty

4.5 out of 5 stars

8 reviews

Review data

5 star reviews

62%

4 star reviews

38%

3 star reviews

0%

2 star reviews

0%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about Home2 Suites by Hilton Charles Town

Latest reviews (8)

K

Kathleen

12 Jul 2024 - 13 Jul 2024
reviewed on expedia

4 out of 5 stars

The place was great as usual for an H2 ( where we always stay), the only downside was there was an issue with the bed frame that the front desk didn’t know how to get fixed after speaking to them on 3 different occasions. My daughter hurt herself on the metal sticking out. But the beds were comfortable and they had allot of perks for summer family travel.
D

Dominique

29 Mar 2024 - 2 Apr 2024
reviewed on hcom

5 out of 5 stars

I always stay here. It’s perfect for family. I can’t imagine going anywhere else.
M

Megan

6 Oct 2023 - 7 Oct 2023
reviewed on hcom

5 out of 5 stars

We loved our stay at this hotel. The hotel was extremely clean and the room itself had plenty of space for our family of 5. My kids loved the freshly baked complimentary cookies and also enjoyed the indoor heated pool. The free breakfast was delicious and well stocked with a wonderful variety. Would highly recommend!
J

John

28 May 2023 - 30 May 2023
reviewed on travelocity

4 out of 5 stars

We were very happy with our stay. All of the staff was very accommodating and extremely friendly. Our only complaint was we ended up with a room that didn't match the pictures online. The first time we stayed here we ended up with a large room that was "accessible" and was very impressed at the size of the room. This time we rented a room that was "accessible" for hearing impaired. The pictures resembled the room from before except showed a roll in handicap shower, opposed to the bathtub from the room before. We rented this specifically because we were bringing two kids and needed the larger room with the large shower that had a retractable shower head, as there were no rooms with bathtubs avaliable at the time of booking. We ended up receiving a much smaller room that was half the size of the room before (that was hearing impaired accessible), and had a small standup shower without a retractable shower head. The pictures for booking were much different than the room we received. We spoke with Stacey at the front desk who was very helpful. She showed me in her book that our room was indeed "hearing accessible" and that the room we had before was a "mobility room". I showed her the pictures for the room we booked, and she said the pictures made the room look bigger. But upon further review, the pictures for our room showed windows of a corner room, in which Stacey stated the corner rooms were "mobility rooms".. meaning the pictures falsely show the wrong room.
L

Leah

13 Oct 2022 - 16 Oct 2022
reviewed on travelocity

4 out of 5 stars

The staff was very nice. Check-in and out was easy. Saw some areas that did not look throughly cleaned (shower, bathroom sink, front of dishwasher, under bed). There was a medical syringe and possibly old dried up animal feces under the bed as well as a nerf dart and a pair of socks. Could become an issue for those traveling with mobile children or pets.
M

Matthew

4 Sept 2022 - 5 Sept 2022
reviewed on travelocity

5 out of 5 stars

Very clean. Staff was very friendly. We stayed due to the proximity to the casino, but there were many families with small kids to. I will definitely stay again.
M

Michael

22 Aug 2022 - 23 Aug 2022
reviewed on travelocity

5 out of 5 stars

Great Service. The wonderful woman who runs the breakfast kept it open for my kids who slept in.
d

donna

19 Aug 2022 - 21 Aug 2022
reviewed on hcom

5 out of 5 stars

I enjoyed my weekend staycation for a family event...I do recommend this Hotel in Charles Town, WV
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