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Best Western Plus Roland Inn & Suites

3 star hotel
Kids stay free
8.6/10 Excellent
(1004 verified Hotels.com guest reviews)
See verified family reviews (13)

About the hotel

Along with an outdoor pool, this smoke-free hotel has a fitness center and a business center. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include conference space, laundry facilities, and a 24-hour front desk.

Nearby attractions

Best Western Plus Roland Inn & Suites is located in San Antonio. Notable landmarks in the area include River Walk and Alamo. Looking to enjoy an event or a game while in town? See what's happening at AT&T Center or Freeman Coliseum.

Popular amenities

Family friendly

Cribs/infant beds (surcharge)
Laundry facilities
Microwave
Outdoor pool
Refrigerator
Rollaway/extra beds (surcharge)

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi

Food and drink

Free full breakfast

Guest services

24-hour front desk
Daily housekeeping
Laundry facilities
Luggage storage

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
Braille signage
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Roll-in shower (select rooms)
Stair-free path to entrance
Visual alarms in hallways
Well-lit path to entrance
Wheelchair-accessible business center
Wheelchair-accessible fitness center
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible van parking

Things to do

Fitness center
Outdoor pool

Conveniences

Ballroom
Elevator
Free newspapers in lobby
Front-desk safe
Vending machine

More

Smoke-free property

Nearest Airport

Airplane
San Antonio International Airport
15 km from this hotel
map

Reviews that mention...

Family Reviews

for Best Western Plus Roland Inn & Suites
star-fullstar-fullstar-fullstar-emptystar-empty

3.5 out of 5 stars

13 reviews

Review data

5 star reviews

31%

4 star reviews

23%

3 star reviews

15%

2 star reviews

15%

1 star reviews

15%

We have selected a sample of reviews which reflect what families have said about Best Western Plus Roland Inn & Suites

Showing 1 - 10 of 13 reviews

Latest reviews (13)

N

Natalie

20 Jul 2024 - 23 Jul 2024
reviewed on hcom

4 out of 5 stars

They were super accommodating. The first night there was an issue with the toilet and they moved us the next day to another room. The pool was clean, breakfast was great, and the rooms were spacious enough for me and my kids to feel comfortable for a few days while we were in town.
J

Jairo

16 Jun 2024 - 17 Jun 2024
reviewed on expedia

2 out of 5 stars

Front receptionist was rude, told me she did not want complains from my kids as soon as I walked through door. If you have kids don’t stay here you are not welcomed.
H

Harvey

5 Jun 2024 - 6 Jun 2024
reviewed on hcom

1 out of 5 stars

Staff was very unprofessional!!! I arrived at 2:37pm. I went to check in and the manager on duty a lady was just yelling at her kids who she brought to work along with some staff. I went to the counter to check in and just stood there cause the clerk wouldn't even acknowledge me. Finally i said hello, i need to check in. He said no rooms were ready till 3pm. I said ok, so in 23 minutes they will be ready? He said yes. So at 2:50 pm the clerk left with the lady managers kids. At 3pm i went to the counter and no one was there. I waited till 3:15 till someone showed up. After Finally checking in i was going to take a shower. There was no towels!!! I called to the clerk and he said he would bring some up. 20 minutes later still no towels. I call back and he says he's working on it. Finally after 30 minutes i get some towels. Very unprofessional!!! The room was disgusting!!! Holes in the wall where the door opens, a/c didn't cool. Tv wouldn't work. I just slept and by 7am i was gone! Never again would i stay there. Someone needs to straighten out the manager lady. Just yelling in Spanish cause her kids wouldn't listen . Didn't know it was bring your kids to work!!
C

Chris

13 Mar 2024 - 16 Mar 2024
reviewed on expedia

3 out of 5 stars

The cleanliness of the room wasn't that great there was hair from previous customers which made me question the entire cleanliness of the room. They also had signage that was not welcoming such as charging for room items and only family members in the elevator at one time?
S

Saikrishna

16 Feb 2024 - 17 Feb 2024
reviewed on expedia

5 out of 5 stars

Best place to stay with family. The hotel rooms were very clean and the mattress was comfortable. There were a lot of options in the Morning breakfast.
J

Jennyfer

15 Jan 2024 - 16 Jan 2024
reviewed on expedia

4 out of 5 stars

Everything was very accommodating and clean. The only issue was the restroom it seemed as if it did not get the adequate attention towards the cleanliness. There was a good amount of hair in the shower and the soap from the previous person that stayed there was still in there. We have small children that usually use the tub so that was the only inconvenience. Over all it was a great stay.
O

Oren

27 Dec 2023 - 28 Dec 2023
reviewed on hcom

4 out of 5 stars

We had a great experience at this hotel! We are a family of four and our room was comfortable for us. The restroom was clean and the whole room. The beds were comfortable and the noise level was low from the highway and guests. The breakfast was okay.
C

Carely

27 Dec 2023 - 28 Dec 2023
reviewed on hcom

3 out of 5 stars

We stayed last minute as we were on a family road trip. I have a 3 month old and I picked this room because it advertised microwave and mini fridge. Well the front desk young man was very nice when we checked in at midnight. Room 406 was very clean, comfy beds, nice little shampoos and conditioner. Overall could have been 5 stars except. Microwave did not work so I could not heat up water for my baby’s bottles. I had to give her cold formula. The heater did not work either so we all woke up coughing (I have an asthmatic son and the cold triggered his cough). I told the lady up front and all she said was oh ok. I was disappointed.
N

Natalia

16 Aug 2023 - 19 Aug 2023
reviewed on travelocity

5 out of 5 stars

My spouse and I really enjoyed our stay here, it was very clean and the staff were super friendly. The commute to Downtown SA was tolerable and not half bad. I will recommend to all of my friends and family if they are ever in town for a hotel worth staying at, 10/10! 👍
S

Saul

10 May 2023 - 12 May 2023
reviewed on hcom

5 out of 5 stars

The stay was great. Staff was friendly and very helpful. My kids enjoyed the pool.
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