Holiday Inn Express San Antonio Rivercenter Area, an IHG Hotel

It was amazing had a great time with my wife and will recommend to my family and friends

I went there with my family and everyone liked it. I spend just one night there but that was so quiet and safe breakfast was good as well.

The hotel is in a part of town that seems undesirable just upon arrival. There are boarded homes across from the hotel & several homeless people staying outside of Maggot’s meat and produce store. My room was extremely hot when I first walked in & there was an odor in the room that was similar to the hallway. It was a dingy/moist smell. Carpets were dingy, windows were broken, and the overall cleanliness was truly just disappointing. Outside seemed run down and not well maintained as well. Police officers were there most of the day the first day I was there. Not sure what was going on. Positives: The lobby is nice enough, breakfast was included, & the front desk workers were all very nice as well as the staff! Close proximity to down town San Antonio. I don’t think I’d walk it based on the neighborhood but it’s a short 3-5 minute drive to down town. My suite had a kitchen area which included coffee, a microwave, sink and paper towels. There’s also a mini fridge. There was a seating/couch area on one side of the room with a tv which would be great if traveling with kids!! Pool is outside and looked well maintained/clean. They have onsite laundry for those wanting to do their laundry! Overall; it’s an okay stay & a good option.

I was so disappointed when my family and I arrived late at night to this hotel. The lobby didn't look inviting, but we were tired after travel, so we checked in. We had booked a 3-night stay based on the good reviews that I read, however, we quickly left to find another hotel after we got into our room. It smelled like smoke in the hallways on the first floor, there were stains on the carpet in our room, and the metal areas in the shower were extremely rusty. We felt like roaches might start crawling around if we got into bed. We didn't have a chance to look at much more, because we decided to leave.

The property is super attractive. 24 hour coffee/tea station (cops were inside at 9pm relaxing on their computers enjoying coffee). Large rooms for the family (we were in 312). The SHOWER. oh glorious pressure! Makes anybody forget the less than updated shower tub enclosure. Liquor store is super close by.

Excellent place to stay with the family.

They just let us one parking permit no matter I have explained the clerk that we came in 2 cars, he was just on his bad mode and said to leave the car out of the premises parking lot without any security, we asked later to a different clerk and she allowed us to bring in our second car but we had to pay in cash, by other hand no towels in the room, I have reserved for 4 adult and 1 child and there were only 2 towels for all.

we could not sleep the first night at all. The people across the hall and next-door kept going back-and-forth, slamming doors, talking loud, children screeching etc. this lasted till after 2 AM. Went to the front desk to complain and they agreed move me and my family to another room the next day but I still had to hear all that noise for the rest of that night. It was horrid and I can’t believe other people we’re not complaining as well.

My family of 9 enjoyed our stay. The room was clean and comfortable. The free breakfast was delicious. Enjoyed the pool area but the hot tub was not usable. It was too hot and burn the skin. The place was quiet and relaxing. The customer service was great. I recommend it.

I liked how close the facility was to downtown area. The staff was very welcoming and friendly. I didnt like that the beds were sqeaky and felt very used and worn out. One bed had a deep indentation and was very uncomfortable for my children. The tub was also broken. The actual tub felt hollow in the center so we were fearful the tub would fall through if we stayed inside standing for too long. The climate control was also very up and down. The room was very humid if the air wasn't on. Then when the air would turn off it would spike up more than several degrees before it would kick on again and itd be freezing. The sheets also appeared to be old and worn.