Best Western Roanoke Inn & Suites

For starters we drove 1000 miles to get to our destination and as soon as we get to our room, the tv doesn’t work so we call the front desk. Their solution, because it was 6:30-7:00 pm, was to wait until the next day to get a technician. No offer to move us into a different room until I spoke up and questioned this. We get to the new room and our bed had a huge yellow stain on the foot of the bed, big bugs on the floor, only 1of the 2 light fixtures in the bathroom were working simply due to a burnt lightbulb, mold on the underneath side, of the plating in the bathtub , just under the handle that turns the water on, went to the pool area and the only two lounge chairs they offered were broken and old, the landscaping around the pool was a joke. They had a landscaper doing some trimming around said pool area and the shrubs were so overgrown on the inside of the pool area because they only worried about how it all looked from the outside, not what the paying guests actually get, it was obvious there was no cleaning up of sticks and debris along the fence line, inside the pool area as it had been building up for quite some time. The air conditioner sucked because you literally had to crank it down to 60 degrees to even remotely be comfortable. Probably one of the worst hotel stays I’ve had in many, many years sadly. Should have just spent a little extra money for the better rooms. Guess we’ll know better next time and to warn our friends and family so they don’t mess up too!!

When we first arrived, the man at the front desk was very rude to me. I asked what time the pool close and he said 8 o’clock and he said if I want to use the pool, he hast to open it for me. The pool had closed signs on it. The pool was disgusting when me and my children went to swim all the chairs were broken, there was containers of disgusting water sitting on both sides of the pool we went to our room. Our room was Mediocre. The fire alarm was hanging from the ceiling the Internet was not working and at two in the morning me and my children woke up from being bitten up. I turn my light on in my room, and there was a bug on my pillow. I took a picture of it and I went down to, the front desk the lady that was working the night shift was probably the only good thing about this whole experience. I showed her the picture and she immediately moved me and my kids to another room the next morning we recovered we try to shower and there was more bugs in the shower in the room I went downstairs to check out and talk to the people that were at the front desk. It was two men were both very extremely rude to me to hear what I had to say. I showed them the pictures of the bugs and they called me a liar and said that they don’t get complaints like that. They were dismissive of me I asked for the supervisors number and they would not give it to me. I asked if they could call their supervisor and they refused and they said that they don’t do refunds and they don’t care. Horrible

Good people like family!

Everything was great except i got 2 rooms and both had sofa beds and i wanted that for my kids. Front dessk said they djdnt have sheets blankets or pillows for the sofa beds. And gave me 7 pillow cases to use inatead. So inconvenient. So i slept on the couch bc i was not putting my kids on that matress

My family and I arrived to the breakfast room half an hour before it ended but there was no longer warm food available. The staff only replenished the bread. Pool was locked and the area was a mess although we were told it was supposed to open at 8:00 am.

The rooms were very tiny. There were no towel for the pool area. There was not enough breakfast for our family and what was there was cold.

I ended up staying last minute cause I just moved and my family was asleep and didn’t wanna wake them so I booked a last minute room. The blonde working was very nice and I got up and had a decent breakfast. I would recommend again

After a long day at the race track, we just wanted to relax before dinner. It took us well over 30 minutes to get into our room because the card reader was inoperable. After three trips to the front desk, each time they reset our keys, I got the manager to go up to our room and see for himself that the keys weren't working. When there he says "it's not working". No kidding! The reader needed a new battery.