Hilton Garden Inn Houston-Pearland

I want to share about my family's stay at the Hilton Garden Inn Houston-Pearland from Thursday, 3-14-24, to Sunday, 3-17-24. My family participates in the Houston Livestock Show and Rodeo each year. I booked this hotel because I like to have a hot tub available when we attend livestock shows. I did not book this hotel in extreme advance; actually, it was just a few days prior to the arrival date, and I was assured that the hot tub was in working order. I was even scoffed at by the attendant for asking, as if that was a silly question for me to ask. Nonetheless, I was satisfied that I would be pleased, so I then booked my stay. Upon arrival, my husband and I were told that the hot tub and pool were not working, which was already unacceptable. The situation declined from that point. We had no toilet paper in the room, but being late and having Kleenex available, we agreed that we would let an attendant know on the way out the next morning. As we left on Friday morning at 5:30 am, two attendants were at the front desk, so we explained that we needed toilet paper in our room, and they both agreed that would be taken care of. When we arrived back at 8:30 pm that evening, the key reader did not even work, so we could not get into our room. My husband had to go down to the front desk 3 times before getting anything accomplished. When we finally got into the room, there was still no toilet paper. They had the entire day and still could not complete a simple task!