Courtyard Lufkin

Lovely spot! We had to stay here when we had a sudden flat tire driving from family Louisiana to Austin. We were so glad to quickly find a place that was so clean, safe and where we could get a good night's rest.

Great location and clean hotel. Great with grandkids.

I chose this hotel due to the previous ratings. After checking in, I left to attend my son's game in Nacogodooches. When I return to actually enter my room for the 1st time. I notice no towels and when I went to call the Front Desk to request some. I notice I didn't have a phone in my room. I went downstairs in person, I waited about 20 minutes before a hotel staff appeared. He apologize and stated he was assisting someone else. I explain my situation of no phone or towels. He apologize and stated he would notifiy the hotel manager. He explain to me he didn't know where the phones were kept but try to locate one. This frighten me. My phone was dead. If I had a emergency before midnight, I would have been in trouble. It was midnight before he brought a phone to my room and inform me he had stolen it from another room. I love the Marriotts but I was disappointed in their performance. I wont ever stay here again, eventhough my son just entered Steven F. Austin, and I will be makin alot of trips to see him play Basketball. I will also inform extended family to stay away. They couldve at least check to make sure my room was ready. There was a card saying it was. Poor service received all around.