Staybridge Suites Houston Galleria Area, an IHG Hotel

They do not tell you that they are adjacent to a very loud and busy freeway at night. So if you are a light sleeper like me this is not the hotel for you! Even with earplugs. Maybe with noise cancelling headphones you could sleep but then you are sleeping with headphones on all night. We also had the idea that they were right next to the Galleria but you would have to drive or walk under a freeway intersection so it was not what we had expected for a Mother/Daughter trip. When I went the first morning to ask for a quieter room the woman told me that they were sold out. She also asked me if anyone had told me that the 14th floor with city view was loud. She knew it was a loud room and was surprised that no one at the hotel had informed me of this. She handed me earplugs. Aaron checked me in the day before and said nothing about this. I tried a second night with earplugs but it was not helpful. The hotel was clean but the pool is tiny. Also the first night we could not get into the gym. The door handle was broken. I also got hit by the elevator door. It also hit other people in the shoulder when they were entering the elevator. We left on the second and when I spoke to the manager, Aaron, he said when his family stayed on the 14th flr they did not complain about the noise. Very disappointed that he was not more considerate to other people's opinions that are paying $275+ a night. Will not return.

Good overall, spacious and convenient when traveling in a family. Major complaint is that it does not offer a basic hotel service of cleaning rooms on weekends. They save on this service on weekends l, which does not make sense, since weekends is when you most travel and want a hotel that offers a complete service.

Excellent for families, all the amenities you need are available and the free breakfast is awesome too!

Our stay was absolutely wonderful! A family member recommended this hotel and it exceeded our expectations. The front desk manager was awesome and so nice. Explained everything that we needed in detail. The room omg! It was literally like a mini apartment, this is one of the best hotels I’ve stayed in. Galleria area is great everything is conveniently in one area so we didn’t have to drive far for anything. Definitely a 10/10!

Breakfast food was fantastic and nice family friendly suite. We enjoyed our stay and would definitely recommend this hotel.

We stayed here with our two young children (2.5 and 7 months). The room was exactly what we needed, with a door between the kitchenette/living room and bedroom/bathroom. The room was clean and well kept. The fitness room was clean and had a fair amount of equipment. The laundry facilities worked (with some glitches, but it worked!). The breakfast was decent (would be nice to have some healthier options). The building and parking areas were safe and secure. We feel lucky to have come across this hotel during our search. Thank you.

the hotel is managed very poorly when the hotel is full you need to make sure that breakfast can be served to everyone that has a room. My kids didn’t get breakfast this morning. The food ran out and no plates were available. Paid a lot to stay here and couldn’t even eat the breakfast that was included.

This property is phenomenal. Not many reviews online, because it is a newer property. Extremely clean place and very friendly staff. Complementary breakfast was much better than expected. Rooms are very large and comfortable for families.