Holiday Inn Express Hotels & Suites East Houston, an IHG Hotel

I have no idea how this property has so many good reviews. The only reason it has 2 stars is the staff were very nice. It’s our fault we booked in a sketchy seeming area — should have researched it better. However, that isn’t the reason for the bad review. Our room was nasty. When we entered it smelled like mildew and cat pee. The tile portion of the floor was sticky - gross. Around 10 pm we located the source of the smell — the air conditioner was leaking into the carpet. It was so flooded that the carpet would squish. Nasty. I’ve taken a video of my husband’s foot squishing in it and the AC leaking but I can’t post it. They offered to move us but we declined at that point since we have a little kid and didn’t want to go through waking him and getting him resettled. We were only there for one night. In the morning, we found some blood on the sheets, near the headboard. Staff and housekeeping were very nice. Breakfast was a free breakfast— not bad but not worth paying extra for either. Food was fresh. We plan to reach out to IHG over the state of the room, because it was obvious in the morning light that this wasn’t a short term issue. It had been wet and mildewy for a while.

Slept like a baby & woke up to fresh smell of breakfast… their breakfast was amazing & they had a variety of foods to eat!!!

Had a wonderful stay with family. Rooms are spacious and Amenities are great!

Great room -- very spacious. Loved having a fridge & microwave. Fridge kept our food cold & freezer part actually froze our ice packs!😃 Enjoyed the breakfast -- egg white and peppers omelette was yummy. Kids liked bagels, cinnamon rolls, & pancake machine. Oatmeal was good as well. Comfy beds in our 2 king room. Hot water in sink gets very, very, very hot. Be careful with young children washing hands. A/C worked great!! Plenty of towels & even a oven mitt for hot food from microwave.