Comfort Inn Grapevine Near DFW Airport

There was no warning during booking the hotel is undergoing complete remodel! Lobby was a wasteland of boxes, equipment and in-progress floor tileing. Or room was a remodeled one and was nice except no clothes hangars in the closet and missing cover on the ceiling light in the bathroom. Room above us was inhabited by un-attended children who played loudly until after 9:30 pm. It sounded like a heard of elephants stampeeding! I complained twice to management to little avail. Worst stay ever!

I booked this property understanding it was rated 8.7/10. Upon arrival the staff was very friendly and the check in was fast and easy. That’s as far as I can go with a positive review. I want to say that had I expected a 5/10 hotel I would not complain, but that was not the expectation. Once we entered the elevator the problems began. The elevator is like riding a plane hitting turbulence. It needs some major work. The hotel smells terrible. Think musty wet clothes that have sat for days. The walls of the hotel are filthy and need a fresh coat of paint, although I don’t believe that will touch the smell. Entering our room, it was the same. Dirty walls, banged up furniture, musty smell (my perfume sprayed all across the room didn’t help), but that’s not all! Pubic hair in my bathroom floor, hair in the sink. Gross! Even my two young, stinky boys who don’t think about dirty hotel rooms asked to leave. So that’s what we did. I noticed a sticker on the front windows of the hotel rating it a 8.7/10…. Back in 2014! Ten years ago! That’s why I’m leaving an honest review. A lot of things change in 10 years and this hotels rating should match the condition of the hotel in that time. Expedia and the hotel refuse to refund or credit for another stay at a different location in the future. This solidified my decision to move forward with an honest review. We left an hour after check in. Thankfully we had family close by. Understand this is truly a 5/10 if you have to stay here.

The lobby was dirty and sticky, there were 3 girls behind the counter but they only waited on 1 at a time. It took us and hour to get checked in. I had 2 rooms and I had to use a separate credit card for each room. I wanted them close together to watch the kids. They were on different floors in different buildings. The rooms were dirty and the sheet and covers had visible stains on them. I will not go back. Craig.

I am usually very careful when choosing hotels, especially with kids in tow and being screwed by the airlines. The rating of this hotel first and foremost needs to be lowered. The elevator sounded like it was on its last leg. The shower barely functioned. The hotel is in desperate need of a renovation. To add salt to the wound, the air transport shut down at 6 PM. If I knew that was the case I would have skipped right over it. Instead had to pay a $40 Lyft ride and then attempted to have Hotels.com address it. I have heard nothing from them. Reality... 3.5 rating... don't let anyone fool you.

Front desk staff very friendly and breakfast is wonderful. Our room A/C needed a filter change as it smelled like pee when we walked in the first night. When I mentioned to hotel front desk they took care of it and room was cleaned the next day, though even though I requested they didn’t clean on second to last day due to being busy. Recommend they ditch the elevator carpet and replace carpet in general as it’s old and stained in the elevator and rooms. Overall, a decent stay and not bad while we were in town seeing family.

This hotel was easy to locate and park. The front desk clerk was so kind and let me check in early. My extended family was put in an adjoining room. We could walk across the street to a marvelous restaurant. What a wonderful stay.

We stayed one night with our family for the Ice activities at the Gaylord Texan. This hotel is super close to the Gaylord, Bass Pro, Grapevine Mills, and good food! Check in was quick and the breakfast was good. This was our second time staying at this location and will be where we stay every time we visit Grapevine.